Senior Manager - Policy Administration

Axis Max Life Insurance Limited; Gurgaon; Remote; INR 1,500,000 - 2,500,000; Full time

Job summary

Axis Max Life Insurance Limited in Gurgaon seeks a Sr. Manager- Policy Administration to lead requirements gathering, analysis and design, BRD/FSD, testing, and compliance within Operations-PAG. You will coordinate with stakeholders, create use cases, validate designs, and ensure timely go-live for projects.

Ideal candidates have 7–15 years in Insurance, a Bachelor's in Business Administration or IT, and knowledge of Ingenium and life-insurance compliance guidelines.

Qualifications

• Must have knowledge of Ingenium and experience in systems analysis, or a related field.
• Minimum 7-15 years in Insurance.
• Bachelor’s degree in Business Administration or Information Technology, with professional qualification preferred.
• Knowledge of Life Insurance domain and audit & compliance guidelines.

Responsibilities

• Participating in requirements gathering and translating objectives into system specifications.
• Analyze current systems, design improvements, validate designs with users and stakeholders.
• Prepare BRD, FSD, BR & CR writing and conduct UAT management.
• Develop test plans and ensure solutions meet business needs.
• Adhere to project calendar and liaise between business units and IT.
• Support compliance, risk management, and deployment of SOPs.
• Improve customer and distributor experience and provide post-implementation feedback.
• Develop second-line resources and manage costs within budget.
• Provide training and knowledge transfer to end-users.

Skills

Requirements gathering

Analysis & design

Documentation

Stakeholder management

Communication

Agile methodologies

Education

Bachelor’s degree in Business Administration/Information Technology

Tools

Ingenium

Job description

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description

Position

Sr. Manager- Policy Administration

No. of Positions

1

Department

Operations-PAG Function PAG

Reporting to

Chief Manager - PAG Band 4A

Location

Gurgaon Last date of submission

Requirements Gathering:

- Participating in Evaluation of requirements

- Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.

- Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

- Analyze current systems and processes to identify areas for improvement.

- Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.

- Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.

- Participate in design review meetings to ensure that solutions align with business needs and architectural standards.

- Create and maintain comprehensive documentation, including user manuals and training materials.

- Design new processes that align with business goals, incorporating best practices and compliance requirements

- Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.

Business Requirement writing & Testing and Quality Assurance:

- Preparation/Reviewing the BRD and FSD for functionalities to be build

- BR & CR writing and FSD review

- Testing of functionalities, test plans and conduct user acceptance testing (UAT management)

- Develop and execute test plans to validate system functionality against requirements

- Ensure that solutions meet business needs and validate system functionality.

- Knowledge transfer - Repository creation and management as per plan

- Conduct training sessions for end-users on new systems and processes.

- Provide ongoing support and troubleshooting for system-related issues

- Establish mechanisms for collecting feedback on system performance and usability post-implementation.

- Collect feedback post-implementation to identify areas for further enhancement

- Stay updated on industry trends and best practices to recommend improvements

Adherence to Project calendar

- Adherence to submission of Ops deliverables as per project calendar.

- Serve as a liaison between business units and IT, ensuring effective communication and understanding.

- Product launch requirements handling & go live of the requirements before 3 months of the hit date.

- Support project managers in planning and executing projects

- Monitor project progress, ensuring alignment with requirements and timelines.

- Provide ongoing support and clarification of requirements throughout the project lifecycle

Compliance

- Strengthen control & compliance of all transactions in POS.

- Strengthen reporting of BAP submission

- Identification of key process / product parameters having a financial or customer impact

- Facilitating deployment of prioritized SIC's

- Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)

- No major outage in any other audit

Improve Customer & Distributor Experience

- Analyze NPS to find gaps and drive improvement

People

- Strengthen people capability and Growth agenda

- Develop second line of resource

Cost

- Work within the allocated budget, amount saved from last year budget.

Desired qualifications and experience:

- Bachelor’s degree in Business Administration, Information Technology. Preferably with a professional qualification.

- Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.

- Must have knowledge of Ingenium is & experience in systems analysis, or a related field.

- Must have a minimum of 7- 15 years in Insurance.

- Strong analytical and problem-solving skills

- Excellent communication skills to work effectively with technical teams and business stakeholders.

- Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

FOR LATERAL MOVEMENT,

- Candidates who have a performance rating of G2V2 & have completed 12 months in the current role

- Candidates who have a performance rating of G3V3 & have completed 18 months in the current role