Manager - Policy Administration

Axis Max Life Insurance Limited; Gurgaon; Remote; INR 1,500,000 - 2,100,000; Full time

Job summary

Axis Max Life Insurance Limited invites a Manager–Policy Administration to join our Operations-PAG team in Gurgaon. The role focuses on requirements gathering, analysis/design, BR/FR documentation, and ensuring compliant, timely delivery of system solutions for policy administration.

The ideal candidate has 7–15 years in insurance, strong analytical and communication skills, and hands-on experience with Ingenium and SDLC/Agile practices. Join us to drive process excellence and customer outcomes.

Qualifications

• Bachelor’s degree in Business Administration or IT with professional qualification.
• Knowledge of Life Insurance domain and audit/compliance guidelines.
• Must have knowledge of Ingenium and experience in systems analysis.
• 7–15 years of experience in Insurance.
• Strong analytical and problem-solving skills.
• Excellent communication with technical and business teams.
• Knowledge of SDLC and Agile methodologies is a plus.

Responsibilities

• Gather requirements with stakeholders and translate into system specifications.
• Analyze processes to identify improvements and assess risks.
• Prepare BRD and FSD, write BR/CR, and manage UAT.
• Create and maintain documentation and training materials.
• Ensure on-time delivery of requirements and project milestones.
• Strengthen compliance and reporting controls in POS and BAP.
• Enhance customer and distributor experience by monitoring NPS.
• Develop second line of resource and strengthen team capabilities.

Skills

Analytical thinking

Communication skills

Stakeholder management

SDLC knowledge

Agile methods

Education

Bachelor's degree in Business Administration

Information Technology

Tools

Ingenium

Job description

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description

Position

Manager– Policy Administration

No. of Positions

1

Department Operations-PAG Function PAG

Reporting to Chief Manager – PAG Band 4

Location Gurgaon Last date of submission

Requirements Gathering:

• Participating in Evaluation of requirements
• Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.
• Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

• Analyze current systems and processes to identify areas for improvement.
• Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.
• Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.
• Participate in design review meetings to ensure that solutions align with business needs and architectural standards.
• Create and maintain comprehensive documentation, including user manuals and training materials.
• Design new processes that align with business goals, incorporating best practices and compliance requirements
• Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.

Business Requirement writing & Testing and Quality Assurance:

• Preparation/Reviewing the BRD and FSD for functionalities to be build
• BR & CR writing and FSD review
• Testing of functionalities, test plans and conduct user acceptance testing (UAT management)
• Develop and execute test plans to validate system functionality against requirements
• Ensure that solutions meet business needs and validate system functionality.
• Knowledge transfer - Repository creation and management as per plan
• Conduct training sessions for end-users on new systems and processes.
• Provide ongoing support and troubleshooting for system-related issues
• Establish mechanisms for collecting feedback on system performance and usability post-implementation.
• Collect feedback post-implementation to identify areas for further enhancement
• Stay updated on industry trends and best practices to recommend improvements

Adherence to Project calendar

• Adherence to submission of Ops deliverables as per project calendar.
• Serve as a liaison between business units and IT, ensuring effective communication and understanding.
• Product launch requirements handling & go live of the requirements before 3 months of the hit date.
• Support project managers in planning and executing projects
• Monitor project progress, ensuring alignment with requirements and timelines.
• Provide ongoing support and clarification of requirements throughout the project lifecycle

Compliance

• Strengthen control & compliance of all transactions in POS.
• Strengthen reporting of BAP submission
• Identification of key process / product parameters having a financial or customer impact
• Facilitating deployment of prioritized SIC's
• Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)
• No major outage in any other audit

Improve Customer & Distributor Experience

• Analyze NPS to find gaps and drive improvement

People

• Strengthen people capability and Growth agenda
• Develop second line of resource

Cost

• Work within the allocated budget, amount saved from last year budget.

Desired qualifications and experience:

• Bachelor’s degree in Business Administration, Information Technology. Preferably with a professional qualification.
• Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.
• Must have knowledge of Ingenium is & experience in systems analysis, or a related field.
• Must have a minimum of 7- 15 years in Insurance.
• Strong analytical and problem-solving skills
• Excellent communication skills to work effectively with technical teams and business stakeholders.
• Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role