Senior Manager - Operations & Technology

Weekday 1; Hyderabad; On-site; INR 2,000,000 - 2,500,000; Full time

Job summary

Weekday 1 is seeking an experienced Retail Operations Leader to oversee daily store operations across the Hyderabad retail network. You will drive audits, inventory controls, SOP deployment, and technology-driven improvements.

In this fast-growing jewellery/luxury retail environment, you will build dashboards, implement ERP/CRM solutions, and mentor cross-functional teams to deliver consistent high standards and scalable processes across multiple stores.

Qualifications

• Minimum 6–10 years in retail operations or similar role
• Experience in jewellery/luxury multi-store retail preferred
• Hands-on with store operations, inventory controls, audits and SOPs
• Experience evaluating and implementing technology solutions (ERP/CRM)
• Proficient at building dashboards and using data to improve performance

Responsibilities

• Manage day-to-day store operations across the network
• Conduct audits, cash management and SOP adherence across stores
• Oversee inter-store stock transfers and inventory accuracy
• Develop and deploy standard operating procedures across functions
• Evaluate and implement technology solutions (ERP/CRM, BI) and lead adoption
• Lead employee training and system utilisation to improve efficiency
• Develop MIS and dashboards for operational metrics
• Coordinate readiness for new store launches
• Manage relationships with vendors and administrative partners

Skills

Retail operations

Data analytics

Project management

Cross-functional coordination

Technology evaluation

Tools

ERP

CRM

Productivity tools

Workflow automation

Job description

This role is for one of Weekday’s clients
Salary range: Rs 2000000 - Rs 2500000 (ie INR 20 - 25 LPA)

Min Experience: 6+ years
Location: Hyderabad, Telangana, India
JobType: full-time

Key Responsibilities

1. 1. Manage Retail Operations
   Oversee day-to-day operations across all the stores, ensuring smooth functioning, operational efficiency and consistent adherence to company standards. Act as the central point of coordination for resolving store-level operational issues.
2. 2. Drive Audits & Operational Compliance
   Conduct regular store audits covering inventory, cash management, documentation, operational processes and adherence to company SOPs. Identify gaps, implement corrective actions and ensure operational compliance across the retail network.
3. 3. Manage Inventory & Stock Movement
   Oversee inter-store stock transfers, stock reconciliations, inventory documentation and coordination with merchandising, production and logistics teams. Ensure accurate inventory records, efficient stock movement and appropriate controls over high-value inventory.
4. 4. Build SOPs & Improve Processes
   Develop, document and implement standard operating procedures across retail and other business functions. Continuously identify opportunities to streamline workflows, eliminate inefficiencies, strengthen internal controls and improve productivity.
5. 5. Lead Technology & Digital Transformation
   Evaluate, select and implement technology solutions across the organisation, including ERP, CRM, sales enablement, productivity, workflow automation and business intelligence tools. Build a roadmap to transform the brand into a technology-first organisation.
6. 6. Drive Technology Adoption & Integration
   Work with internal teams and external technology partners to ensure successful implementation, integration and adoption of new systems. Lead employee training, monitor system utilisation and ensure technology delivers measurable improvements in efficiency and performance.
7. 7. Establish MIS & Operational Reporting
   Develop reporting systems and dashboards to monitor store operations, inventory, audit compliance, employee productivity and other key operational metrics. Ensure accurate, timely and actionable reporting to management.
8. 8. Support New Store Launches
   Coordinate operational readiness for new store launches, including systems implementation, inventory setup, documentation, SOP deployment and staff training. Develop scalable operational processes to support the brand's expanding retail network.
9. 9. Manage Vendors & Administrative Operations
   Manage relationships with operational vendors, technology providers and relevant service partners. Oversee store-level administrative requirements, maintenance and other operational support activities to ensure uninterrupted business operations.

The Ideal Candidate

• Has 6–10 years of experience in retail operations, business operations or a similar role, preferably in jewellery, luxury retail or another multi‑store retail business.
• Has hands‑on experience managing store operations, inventory controls, audits, SOPs and operational compliance.
• Has demonstrated experience evaluating and implementing technology solutions, particularly ERP, CRM, productivity and workflow automation tools.
• Is comfortable working with data, building dashboards and using operational insights to improve business performance.
• Possesses strong project management skills and can independently drive initiatives from planning through implementation.
• Has excellent organisational skills, attention to detail and a structured approach to problem‑solving.
• Can effectively coordinate with cross‑functional teams, external vendors and technology partners.
• Thrives in a fast‑growing, entrepreneurial organisation and is willing to remain closely involved in execution.
• Is willing to be based in Hyderabad and travel regularly to stores.

What Success Looks Like

• Establish consistent, efficient and well‑documented operations across all the stores.
• Build a robust audit and compliance framework with clear accountability and timely resolution of operational gaps.
• Ensure accurate inventory management, seamless stock transfers and strong controls over high‑value inventory.
• Successfully implement and integrate technology solutions across key business functions.
• Drive high adoption of CRM, ERP, sales and productivity tools, reducing manual processes and improving organisational efficiency.
• Establish reliable operational dashboards and reporting systems that enable data‑driven decision‑making.
• Build scalable operating processes capable of supporting the brand's expansion across multiple cities and markets.

Good-to-have skills

erp