Senior Manager - Insurance Products (Financial Services & Loyalty)

IndiGo; Gurugram District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

IndiGo is building a consumer platform around BluChip loyalty, financial services, and travel commerce, embedding insurance across booking and loyalty journeys. The Senior Manager will conceptulise and launch insurance products, own pricing, and ensure regulatory compliance.

The role requires cross-functional collaboration with engineering, design, data, and QA to ship features on time, driving adoption and customer satisfaction within the airline ecosystem.

Qualifications

• 7 to 9 years of experience, with at least 3 to 4 years at an insurer or insurtech.
• Experience launching end-to-end insurance products including filed or co-filed products.
• Strong understanding of insurance pricing, coverage, and regulatory alignment.

Responsibilities

• Take insurance products to market via insurer filings or co-filings, defining benefits and terms.
• Run RFPs and negotiate with insurers on commercials and policy structures.
• Own pricing, attach rate, and loss ratio to ensure commercial viability.

Skills

Embedded insurance

APIs

Pricing

Regulatory compliance

Claims management

Digital distribution

Travel/loyalty platform

Tools

APIs

Job description

Senior Manager - Insurance Products (Financial Services & Loyalty)

Gurgaon 19 th Oct 26

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world. We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.

Senior Manager - Insurance Products (Financial Services & Loyalty)

Location - Gurugram

Work Mode - 5 Days Work From Office

Travel Required - Yes

Role Overview

IndiGo is building a consumer platform around BluChip loyalty, financial services and travel commerce, and embedded insurance is a core part of it. This role will conceptualise and launch insurance products, such as baggage, delay and flexible cancellation cover, from concept to a live, growing and compliant business inside the booking and loyalty ecosystem.

The person will own product design, pricing, the digital distribution / attachment and will be the customer custodian when a claim arises, while keeping every step within IRDAI regulation. The role suits someone who can imagine an insurance product, embed it in the customer journey with the least possible friction, and care as much about adoption as about getting the product right.

Product and Insurer Partnership

• Take each product to market from an insurer's already filed product where one fits, or co-file a new product with the insurer where it does not, owning the product definition, benefits and terms from concept to launch.
• Run RFPs and negotiate with insurers on commercials, service levels, stop-loss terms and group or master policy structure.
• Track airline, travel platform and fintech insurance offerings, pricing and claim models, so that IndiGo's propositions stay ahead of the market.

Pricing and Underwriting

• Own pricing for every product, built on claim frequency and severity, route and season patterns and IndiGo's own data, so that the price is right the first time and not corrected after launch.
• Balance conversion against loss ratio, setting premiums that customers accept and the insurer can sustain.
• Design the controls that protect each product from adverse selection and fraud, and track loss ratio, claim cost and attach rate against plan.

Digital Distribution and Issuance

• Own the embedding of insurance across web, app, booking flow, Manage Booking, web check-in, itinerary and WhatsApp, with the least friction for the customer and a clear lift in attach rate. Evaluate embedding insurance offering across loyalty tiers.
• Deliver seamless policy issuance through partner APIs for quote, issuance and certificate delivery, including payment, split settlement and reconciliation.
• Write requirements and work with engineering, design, data and QA to ship on time, run experiments on pricing, placement and messaging, and give leadership clear dashboards.

Claims and Customer Custodianship

• Own the full claims experience, including automated, data-triggered claims using flight and baggage data, with fast settlement, including in BluChips.
• Act as the digital custodian of the customer when something goes wrong, with service, grievance and escalation processes agreed with insurers and a consistent experience from end to end.

Compliance and Governance

• Keep products aligned with IRDAI regulation, including group policies, corporate agent or ISNP structures, distribution models and expenses of management, working with Legal and Compliance.
• Treat compliance as a design input from the first product definition, so that launches are not delayed or reworked late.

Ideal Profile

• 7 to 9 years of experience, with at least 3 to 4 years at an insurer, an insurtech or an organisation that offers insurance as a product.
• Has launched insurance products end to end, including from a filed or co-filed product, and understands product design, underwriting basics, claims, and group versus retail policies.
• Understands insurance pricing deeply, including frequency, severity, loss ratio and adverse selection, and can balance a price customers accept with one the insurer can sustain.
• Digital-first: has launched and scaled consumer insurance or financial products inside an app or booking journey, thinks in APIs and data, uses product analytics, and moves quickly from insight to experiment to launch. Experience in embedded, travel or parametric insurance is a strong advantage.
• Has built claims or servicing journeys and owns the outcome when something goes wrong, not only the sale.
• Fluent in IRDAI regulation and treats compliance as part of product design, with a strong drive for growth and product adoption and a builder mentality.

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers.

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background'