Lead Product Manager

IndiGo; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

IndiGo in Gurgaon is seeking a customer-obsessed Product Manager to own and scale the funnel for co-branded credit cards, from first impression to first transaction. You will sit at the intersection of our platform, partner ecosystems and the issuing bank's systems, collaborating with engineering, risk, compliance and operations.

The role emphasizes growth of acquisition, conversion and activation while controlling CAC and portfolio quality, with responsibilities spanning BRDs, PRDs, API

Qualifications

• 2–3 years of product management experience in fintech, banking or financial services.
• Hands-on experience with credit cards, preferably co-branded, or related domains (personal loans, digital lending, card/loan marketplaces).
• Proven funnel ownership with measurable impact on conversion, approval or activation.
• Experience writing BRDs, PRDs and user stories, and familiarity with APIs and third-party integrations.
• Excellent communication, cross-functional and partner management skills.

Responsibilities

• Own the end-to-end funnel: click, lead, eligibility, application, KYC, bank decisioning, approval, dispatch and activation.
• Set stage-wise conversion targets and run weekly funnel reviews with business, partner and bank teams.
• Diagnose drop-offs using funnel, cohort and session-level analysis, and turn insights into fixes.
• Work with the issuing bank on decision rules, rejection reasons and journey handoffs; reduce leakage in dual-issuer flows.
• Drive activation and early engagement through dispatch tracking, first-transaction campaigns and welcome benefits.
• Run A/B tests on journeys, copy and offers, and segment performance by channel, cohort and credit profile.
• Shape the roadmap and prioritization based on customer needs, partner objectives and business goals.
• Own BRDs, PRDs, user stories and acceptance criteria; take features from ideation to launch with engineering and design.
• Manage dependencies and launch readiness across brand partners, banks, risk, compliance and operations.

Skills

Fintech product mgmt

Funnel ownership

Cross-functional leadership

BRD/PRD writing

APIs & integrations

Education

MBA in Marketing/Finance

Tools

Jira

SQL

Power BI

Adobe Analytics

Job description

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world. We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.

Lead Product Manager

Location: Gurgaon Experience: 2-3 years Domain: Fintech / Financial Services

About the Role

We are looking for a customer-obsessed, data-driven Product Manager to own and scale the funnel for our co-branded credit cards, from first impression to first transaction. You will sit at the intersection of our platform, the partner brand's ecosystem and the issuing bank's systems, working with engineering, design, risk, compliance, operations and partner teams. Your mandate: grow acquisition, conversion and activation, while keeping CAC and portfolio quality firmly in check.

Key Responsibilities

Funnel Management (Core Focus)

• Own the end-to-end funnel: click, lead, eligibility, application, KYC, bank decisioning, approval, dispatch and activation.
• Set stage-wise conversion targets and run weekly funnel reviews with business, partner and bank teams.
• Diagnose drop-offs using funnel, cohort and session-level analysis, and turn insights into shipped fixes.
• Work with the issuing bank on decision rules, rejection reasons and journey handoffs; reduce leakage in dual-issuer flows.
• Drive activation and early engagement through dispatch tracking, first-transaction campaigns and welcome benefits.
• Run A/B tests on journeys, copy and offers, and segment performance by channel, cohort and credit profile.
• Shape the roadmap and prioritization based on customer needs, partner objectives and business goals.
• Own BRDs, PRDs, user stories and acceptance criteria; take features from ideation to launch with engineering and design.
• Manage dependencies and launch readiness across brand partners, banks, risk, compliance and operations.

Co-branded Card & Partner Management

• Understand the co-branded model: issuer and brand roles, rewards constructs, revenue share and fee structures.
• Build compliant experiences covering RBI guidelines, data privacy and consent.
• Manage API integration with banks, card networks, bureaus and KYC providers.

Analytics & Performance

• Track lead-to-application conversion, approval rate, KYC completion, TAT, activation, FTU, revenue per card and portfolio quality.
• Build and own funnel dashboards; measure the impact of every launch and keep iterating.

Required Qualifications (Must Have)

• 2-3 years of product management experience in fintech, banking or financial services.
• Hands-on experience with credit cards, preferably co-branded, or related domains (personal loans, digital lending, card/loan marketplaces).
• Proven funnel ownership, with measurable impact on conversion, approval or activation.
• Experience writing BRDs, PRDs and user stories, and familiarity with APIs and third-party integrations.
• Excellent communication, cross-functional and partner management skills.

Tools & Analytical Proficiency (Must Have)

Core funnel delivery depends on this role being a hands-on champion of the product and analytics stack.

Candidates must demonstrate strong analytical skills and working proficiency across:

• Area Tools
• Delivery & agile execution Jira
• Data & reporting SQL, Power BI
• Digital analytics Adobe Analytics

Educational Background

Administration, Commerce, Finance, Economics, Statistics or a related discipline from a recognized institution.

• A postgraduate qualification or MBA in Marketing, Finance, Business Analytics, Digital Business or Product Management is preferred, but not mandatory for candidates with relevant product experience.
• Professional certifications in Product Management, Agile/Scrum, Business Analytics, Digital Payments or Financial Services will be considered an advantage.

Good to Have

• Experience working with banks, NBFCs, card issuers or brand partners.
• Knowledge of KYC, underwriting, bureau checks and card issuance workflows.
• Experience with pre-approved offers, in-funnel nudges and experimentation programs.
• Familiarity with Mixpanel, Amplitude, CleverTap or other CRO tools.

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers.

Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., [e-mail]). Please report any fake job offer to eco.goindigo.in

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background'