Senior Manager HR for a Broadband co. based at Mumbai

Jobitus; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Jobitus is seeking a strategic HR leader to oversee the full HR function across India, partnering with leadership to drive growth, efficiency and employee engagement.

You will design and implement HR strategies, policies and people initiatives spanning corporate offices, regional teams, sales, customer support, and field operations.

Responsibilities

• Develop and execute the organization's HR strategy aligned with business objectives.
• Partner with senior leadership to drive organizational effectiveness and workforce planning.
• Advise business leaders on people-related matters with a high-performance culture.
• Support mergers, acquisitions, expansions and transformation initiatives.
• Lead nationwide recruitment strategy for corporate, sales, operations, and technical roles.
• Establish manpower planning processes aligned with growth targets.
• Build employer branding to attract top talent and ensure timely hires.
• Drive performance management frameworks and KPI systems across functions.
• Manage compensation structures, incentive plans, and benefits policies.
• Design learning and leadership development programs and build internal talent pipelines.
• Oversee employee lifecycle, HR policies, documentation, and HRMS administration.
• Lead compliance with labor laws and statutory requirements across India.

Job description

Human Resources will be responsible for leading and managing the entire HR function across India for a rapidly growing broadband and telecommunications organization. This role will serve as a strategic business partner to the leadership team while ensuring operational excellence across all HR domains.

The incumbent will be accountable for designing, implementing, and driving HR strategies, policies, processes, and people initiatives that support business growth, operational efficiency, employee engagement, talent development, and organizational effectiveness across corporate offices, regional offices, sales teams, customer support functions, field operations, and technical teams.

The role carries end-to-end ownership of all HR functions and will lead a geographically dispersed workforce across multiple locations in India.

Key Responsibilities

1. HR Strategy & Business Partnering

• Develop and execute the organization's HR strategy aligned with business objectives and growth plans.
• Partner with senior leadership to drive organizational effectiveness and workforce planning.
• Act as a trusted advisor to business leaders on people-related matters.
• Build a high-performance culture focused on accountability, customer-centricity, innovation, and execution excellence.
• Support mergers, acquisitions, expansions, and transformation initiatives as required.

2. Talent Acquisition & Workforce Planning

• Lead nationwide recruitment strategy for corporate, sales, operations, technical, customer support, and leadership positions.
• Develop manpower planning processes aligned with business growth targets.
• Build employer branding initiatives to attract top talent.
• Ensure timely closure of positions while maintaining quality of hire.
• Establish recruitment metrics and drive continuous improvement.
• Manage recruitment partners, consultants, and sourcing channels.

3. Performance Management

• Design and drive performance management frameworks and KPI systems.
• Implement goal-setting and performance review processes across functions.
• Support leadership in succession planning and talent reviews.
• Identify high-potential employees and develop retention strategies.
• Drive performance improvement programs and leadership effectiveness initiatives.

4. Compensation, Benefits & Rewards

• Develop and manage compensation structures, incentive programs, sales commission plans, and benefits policies.
• Conduct compensation benchmarking and market analysis.
• Ensure internal equity and external competitiveness.
• Manage annual salary reviews, promotions, and bonus cycles.
• Drive employee recognition and rewards programs.

5. Learning & Development

• Create organization-wide learning and capability-building strategies.
• Design leadership development programs.
• Identify competency gaps and implement development interventions.
• Drive onboarding, technical training, managerial training, and behavioral development initiatives.
• Build internal talent pipelines for critical positions.

6. Employee Relations & Engagement

• Foster a positive employee experience across all locations.
• Lead employee engagement initiatives and culture-building programs.
• Handle employee grievances, disciplinary matters, and conflict resolution.
• Drive retention and employee satisfaction programs.
• Conduct employee surveys and implement action plans.

7. HR Operations & Employee Lifecycle Management

• Ensure seamless execution of the employee lifecycle from hiring to separation.
• Standardize HR policies, processes, and SOPs across India.
• Oversee employee documentation, HR records, and HRMS administration.
• Drive process automation and digital HR initiatives.
• Ensure operational excellence and service delivery standards.

8. Compliance & Statutory Management

• Ensure compliance with all applicable labor laws and statutory requirements.
• Oversee compliance related to:
  • Shops & Establishments Act
  • Labour Codes
  • Provident Fund (PF)
  • Employee State Insurance (ESI)
  • Gratuity
  • Bonus
  • POSH
  • Contract Labour Regulations
  • Payroll and taxation-related requirements
• Coordinate internal and external compliance audits.
• Minimize legal and compliance risks.

9. Payroll & HR Administration

• Oversee payroll processing and employee benefits administration.
• Ensure accuracy and compliance in salary processing.
• Manage vendor relationships related to payroll and benefits.
• Drive process efficiency and controls.

10. Organizational Development & Change Management

• Lead organizational design and restructuring initiatives.
• Drive culture transformation programs.
• Support business expansion and workforce scaling.
• Implement change management frameworks for organizational growth.
• Establish leadership and succession planning programs.

11. HR Analytics & Reporting

• Develop HR dashboards and MIS reports.
• Monitor key HR metrics including:
  • Attrition
  • Hiring effectiveness
  • Time-to-fill
  • Employee engagement
  • Productivity
  • Diversity metrics
  • Training effectiveness
• Use data-driven insights for strategic decision-making.

12. Team Leadership

• Build, mentor, and lead a high-performing HR team.
• Establish clear goals and accountability frameworks.
• Develop future HR leaders within the organization.
• Ensure strong collaboration across regional HR teams.