Senior Manager - Field Effectiveness and Field Reporting

Amgen; India; On-site; INR 3,200,000 - 5,200,000; Full time

Job summary

Amgen in India seeks a Sr Manager, Field Effectiveness, CBU Delivery to coordinate delivery efforts across internal and external teams in AIN and across India. The role focuses on leading field analytics, operations, and reporting while driving continuous improvement and automation.

You will manage global collaboration with US CBU Field Excellence leadership and offshore teams, overseeing talent development and end-to-end project delivery to achieve tangible business outcomes.

Qualifications

• Master's degree with 10+ years in sales analytics, sales operations, or field effectiveness
• 2+ years of leadership experience managing people, teams, and projects
• Experience in go-to-market strategies and field analytics is highly desirable
• Proficiency with Excel, SQL, and data visualization tools (e.g. dashboards)

Responsibilities

• Coordinate delivery efforts across internal and external teams in India
• Act as main point of contact for CBU Field Effectiveness in India
• Lead end-to-end delivery of field analytics, operations, and reporting
• Drive continuous improvement and automation across Field Effectiveness capabilities
• Collaborate with global teams to refine requirements and measure impact
• Manage talent development and cross-functional project delivery

Skills

Analytical skills

Leadership

Communication

Collaboration

Problem solving

GTM strategy

Education

Master's degree

Tools

Excel

SQL

React

Data visualization tools

CRM systems

Job description

What you will do

Sr Manager, Field Effectiveness, CBU Delivery

Let's do this. Let's change the world. You will be accountable for coordinating our delivery efforts across the internal and external team located in AIN and across India. In addition, the Sr Manager must manage relationships across a complex internal set of teams and functional groups.

Responsibilities

This position reports to the Director, Field Excellence Delivery and will be responsible for the following

• Key Integrator: Act as main point of contact and representative of the Cardiovascular Business Unit (CBU) Field Effectiveness team in India
• Talent Development: Train, develop, and manage talent to meet organizational needs
• Global Collaboration: Act as the primary point of contact for CBU Field Excellence leadership in the US and the offshore team in India, either through our Contract teams or direct AIN FTEs
• Operational Excellence and Delivery: Lead end-to-end delivery of CBU core field analytics, operations, and field data and reporting ensuring quality, scalability, and operational efficiency, while promoting best practices in field effectiveness approaches and methodologies Co-lead special initiatives and projects (e.g. sales force go-to-market, size & structure, sub-national analytics, launch readiness)
• Oversee execution and pull-through of field force capabilities - customer targeting, quarterly field operations processes, field reporting, field alerts / suggestions, etc.
• Continuous Improvement: Lead identifying and prioritizing areas of opportunity across CBU field effectiveness capabilities and processes
• Automation: lead the piloting, planning, and implementation of automation across the Field Effectiveness capabilities for CBU
• Business Impact & Collaborator Management: Ensure capability solutions drive tangible business outcomes and collaborate with global key collaborators to refine requirements, measure impact, and report progress

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications

• Master's degree & 10+ years of experience in sales analytics, sales operations, and/or field effectiveness OR degree & 12+ years of experience in sales analytics, sales operations, and/or field effectiveness AND field reporting.
• 2+ years of leadership experience directly managing people, teams, projects, programs, and directing the allocation of resources

Preferred Qualifications

• Relevant sales force effectiveness, sales operations, and field platforms and systems (i.e. CRM, sales operations enablement, reporting) experience in the bio/pharmaceutical industry
• Analytical Skills : The ability to analyze data, identify trends, and make data-driven decisions is crucial. This includes proficiency in statistical analysis and familiarity with tools like Excel, SQL, and data visualization software including React
• Technical Proficiency : Knowledge of relevant software and technologies, such as sales planning and operations platforms (targeting, alignment and roster management, incentive compensation), sales CRM, and other field-specific tools, is important.
• Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives
• Project Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field analytics and operations processes
• Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives
• Communication: Effective communication is key, both in writing and verbally. This includes the ability to present data and findings clearly to stakeholders and team members.
• Minimum 3 years experience in leading and delivering sales force Go-To-Market and Size and Structure strategy project
• Experience managing multiple stakeholders, prioritizing across a multitude of responsibilities and allocating resources to d