Manager - Field Effectiveness

Amgen; India; In loco; INR 2.500.000 - 4.200.000; Tempo pieno

Descrizione del lavoro

Amgen seeks a Field Analytics & Operations Manager to strengthen the sales force through advanced data analysis, reporting, and strategic field planning. You will transform data into actionable insights for territory and resource optimization across multiple therapeutic areas.

Leverage SQL, Python, and ETL tools to build KPI dashboards, monitor HCP engagement, and drive efficient field deployment while ensuring compliance with promotional guidelines and internal controls.

Competenze

• Bachelor's degree & 10+ years of experience in sales analytics, sales operations, and/or field effectiveness.
• Master's degree & 8+ years of experience in sales analytics, sales operations, and/or field effectiveness.
• Experience with SQL, data visualization, and presenting insights to leadership.

Mansioni

• Analyze field data and provide insights on reach, frequency, and account targeting.
• Execute territory alignments, roster updates, and call-plan deployments.
• Develop KPI dashboards and track territory efficiency and sales impact.
• Ensure compliance with promotional guidelines and document analytics processes.
• Lead projects and track issues using JIRA and ServiceNow; maintain governance documentation.

Conoscenze

Data analysis

Data visualization

Presentations

SQL queries

Formazione

Bachelor's degree

Master's degree

Strumenti

SQL

Python

ETL tools

Descrizione del lavoro

Career Category

Sales & Marketing Operations

Job Description

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let's do this. Let's change the world. In this vital role the Manager, Field Effectiveness plays a critical hands-on role in supporting the effectiveness of the sales force through high-quality data analysis, reporting, and operational execution. This role sits at the intersection of data analytics, commercial operations, and field strategy, with a focus on enabling actionable insights and operational excellence.

This position reports to the Sr Manager, Field Effectiveness and will be responsible for the following

• Field Data Analysis & Insights
  Extract, clean, and analyze large datasets from Veeva CRM, distribution partners (e.g., specialty pharmacies/wholesalers), claims data (e.g., Symphony, IQVIA), and internal patient services platforms.
  Conduct analysis of execution for Field Sales teams to assess reach, frequency, HCP engagement trends, and account targeting effectiveness.
• Operational Execution & Field Enablement
  Execute and manage regular territory alignments, roster updates, and call-plan deployments across therapeutic areas, ensuring accuracy and alignment.
  Ensure operational delivery of tools used by the field-e.g., Veeva CRM, Next Best Action dashboards, digital companion tools, Alerts, and call plan refreshes.
• Sales Force Size/Structure & Deployment
  Lead end-to-end size & structure, including new product launches, reorganizations, annual realignments and alignment cycles.
  Manage deployment planning to ensure optimal coverage of healthcare providers (HCPs), accounts, and geographies.
  Leverage internal resources in marketing, media, finance to design optimal and performance-driven territories.
  Partner with sales leadership to adjust alignments based on market dynamics and business priorities.
  Develop communication strategies for field force notifications, placement deliverables.
• Field Force Effectiveness
  Develop and implement strategies to enhance field productivity, including call planning, coverage optimization, and target.
  Build KPI dashboards and performance reporting to track territory efficiency, sales team impact, and customer reach.
  Conduct periodic targeting audit, by providing insights into workload balance.
• Compliance, Quality, and Process Optimization
  Ensure all analytics and reports adhere to promotional and non-promotional field engagement compliance requirements (e.g., Sunshine Act, sampling rules, HCP engagement limits).
  Document processes and assumptions used in analytics pipelines and reports to support internal audit readiness and training.
  Identify opportunities for automation and process refinement using SQL, Python, or ETL tools to reduce manual data handling and improve cycle times.
• Project Management, Issue Tracking and Status Reporting
  Track, manage, and drive resolution of issues and action items using systems such as JIRA and ServiceNow; ensure timely closure with clear ownership and supporting documentation.
  Apply structured project management approaches to plan, monitor, and deliver cross-functional initiatives, ensuring alignment across stakeholders and timely risk mitigation.
  Maintain comprehensive project documentation including timelines, decision logs, issue trackers, and closure reports to support governance and knowledge transfer.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Field Analytics & Operations professional we seek has these qualifications.

Basic Qualifications

• Bachelor's degree & 10+ years of experience in sales analytics, sales operations, and/or field effectiveness
• Master's degree & 8+ years of experience in sales analytics, sales operations, and/or field effectiveness

Preferred Qualifications

• Relevant Bio/Pharmaceutical industry experience
• Ability to write SQL queries and ability to do data analysis, data visualization and creating presentations.
• Execution-Focused Delivery: Own and execute day-to-day analytics tasks, repor