Senior Manager - Employee experience

Iris Software, Inc.; Dadri, Greater Noida; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

IRIS Software Inc. in Noida, India, seeks a Senior Manager- Employee Experience to lead HRBP operations for the assigned business unit and partner with leadership to design experiential programs that boost engagement and retention.

The role emphasizes lifecycle HR support, analytics dashboards, and coaching managers on people-related matters, with a focus on values and organizational culture.

Qualifications

• 12+ years of HRBP operations experience and team leadership.
• Experience partnering with business leadership across multiple stakeholders.
• Experience developing dashboards and reporting metrics.
• Excellent written and verbal communication skills.
• Experience organizing events.
• Attention to detail and IT services understanding is useful.
• MBA or Postgraduate degree in HR.

Responsibilities

• Manage HRBP operations for the assigned business unit.
• Drive engagement initiatives and organize events.
• Oversee lifecycle HR support from onboarding to exit.
• Lead appraisal cycles and promotions in a timely manner.
• Collaborate with account leadership on career development plans.
• Draft department communications and provide staffing support.

Skills

Communication skills

Stakeholder management

Team leadership

Dashboards & reporting

Attention to detail

Education

MBA or PG in HR

Job description

ABOUT IRIS SOFTWARE

IRIS Software Inc. is a professional software services organization that delivers high quality and cost -effective solutions to businesses globally. Our customers include Fortune 100 businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. We leverage best-of-breed technologies and flexible engagement models to deliver value for our customers businesses.

We are a high growth setup with 4500+ people based out of our offices in India, US and Canada. We are strategic partners to over 25 of the Fortune 100 companies and our consistent strive to achieve the highest levels of customer satisfaction has translated into long-standing relationships and a preferred-partner status with many of our customers. Over the years, more than 90% of our customers have chosen to engage with us for repeat business.

IRIS is a quality and security focused organization. We have been appraised at Level 5 of the CMMI Institutes Capability Maturity Model (CMMI) and have been certified to ISO 9001:2015. Our Information Security Management framework is aligned and certified to ISO 27001:2013 and SOC2 Type II.

For more details visit us at www.irissoftware.com

Title/Role

Senior Manager- Employee Experience

Reporting to

CHRO Employee Experience

Location

Noida, India

Objectives/purpose of the job:

• Manage HRBP operations for the assigned BUSINESS DEPT
• Demonstrate domain knowledge in conceptualizing and implementing experiential programs
• Work closely with Department and respective leadership to partner on people engagement requirements
• Provide inputs on ground-level pulse to leadership to strengthen and enhance people engagement
• Increasing stickiness (engagement & retention) within the dept
• Coaching managers on people matters - goal setting, improving morale, giving feedback and coaching
• Design positive experiences throughout the employment lifecycle
• Promote and institutionalize organization values as part of people engagement activities

Key Responsibilities:

People Connects

• Ensure people connects by HRBP’s are implemented as per defined SLA
• Ensure high quality connects are undertaken with enhanced attrition tagging efficacy
• Coordinate and implement people connect reviews with respective client account leadership

Engagement

• Drive appreciation framework across the business unit ensuring effective budgetary controls on monetary rewards and timely implementation
• Lead community building initiatives including and not limited to client account milestone celebrations, fun@work engagements etc.
• Implement collaboration weeks from end-to-end working closely with cross-functional teams
• Organize work anniversaries and farewells on a timely basis
• Ensure organization connect through timely implementation of quarterly open houses, helpdesks and providing requisite support for half-yearly townhalls

Operations

• Provide requisite support and guidance on setting up of new accounts and related assimilation of new associates
• Ensure lifecycle support from onboarding-to-exit on a timely basis with high focus on experience delight
• Drive appraisal cycle and promotions on a timely basis
• Work with account delivery leadership for timely development and implementation of career development plans (CDP’s)
• Lead investigations of any untoward inter-personal incidents
• Ensure any additional support requirement from HRBP’s is provided in a timely manner

Retention

• Undertake and guide team members on conducting effective retention discussions, negotiations and time-bound closures
• Support roll-out of any account-specific incentive plans
• Work with C&B CoE team for interim corrections and delivery team for rotations

Communications

• Draft, review and release department wide communications (including and not limited to leadership hiring announcements, anniversary mailers, medical support and condolences etc.

Staffing

• Provide requisite support for HRBP hiring, onboarding and induction
• Ensure requisite trainings and development of HRBP’s
• Provide inputs for appraisals and promotions of HRBP team

Required experience and qualifications:

• 12+ years of experience in undertaking HRBP operations and managing a team of HRBPs
• Experienced in partnering with business leadership - ability to work with different personalities and multiple stakeholders
• Led a team of at least 2-3 members, giving assignments, tracking tasks to completion, providing feedback and managing performance
• Familiarity and expertise in developing dashboards, reporting metrics etc.
• Excellent written and oral communication skills
• Experienced in organising and implementing events
• Must have attention to detail in all aspects of work
• Well-developed understanding of IT Services business will be useful

MBA or Post graduate degree in HR.