Senior Manager - Delivery Quality

PeopleStrong; Tamil Nadu; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

PeopleStrong in Chennai, Tamil Nadu, seeks a Senior Manager - Delivery Quality to lead a team ensuring top-quality delivery across products and services. You will collaborate with cross-functional teams, monitor project health, and drive continuous improvement to meet customer requirements.

The role emphasizes Six Sigma, process optimization, and strong leadership in a healthcare-focused delivery environment.

Qualifications

• 12–15 years of experience in quality management or delivery roles.
• Minimum 5–8 years in a managerial position; US healthcare RCM is required.
• Six Sigma, Lean, PMP certifications are desirable.

Responsibilities

• Quality management across all delivery processes.
• Identify and implement process improvements to boost efficiency and reduce defects.
• Lead and mentor the quality assurance team.
• Collaborate with project managers and delivery teams.
• Identify and mitigate risks affecting quality.
• Develop KPIs and reporting for leadership.
• Ensure customer satisfaction aligns with quality criteria.
• Provide training to stakeholders on quality practices.
• Conduct audits to ensure compliance with standards.

Skills

Vendor Management

Service Delivery

Six Sigma

Process Improvement

Project Management

Quality Assurance

Business Process

Operations Management

BPO Outsourcing

Job description

• TAMIL NADU

Required Experience 8 - 14 years

Basic Section

No. Of Openings 1

Grade 3C

Designation Senior Manager - Delivery Quality

Organisational

Country IN

State TAMIL NADU

City CHENNAI

Skills

Skill

Vendor Management Service Delivery Six Sigma Process Improvement Project Management Quality Assurance Business Process Operations Management BPO Outsourcing

Education Qualification

CERTIFICATION

Job Description

Job Title:? Senior Manager

?

Department: Delivery Quality

Specialty: EM IP & OP

Job Summary:

As a Senior Manager - Delivery Quality , you will lead a team focused on ensuring the highest standards of quality across all deliverables and processes related to the product or service delivery. You will collaborate with cross-functional teams, monitor project health, implement continuous improvement initiatives, and ensure that all customer requirements and expectations are met or exceeded in every delivery.

Key Responsibilities:

• Quality Management : Ensure that all delivery processes are aligned with organizational standards and customer expectations. Monitor and assess the quality of products and services at every stage of delivery.
• Process Optimization : Identify, recommend, and implement process improvements to enhance delivery performance, reduce defects, and increase overall efficiency.
• Team Leadership : Manage and mentor a team of quality assurance professionals, fostering a culture of accountability, performance, and continuous learning.
• Cross-Functional Collaboration : Work closely with project managers, delivery teams, and other stakeholders to ensure the integration of quality measures throughout the project lifecycle.
• Risk Management : Identify and mitigate risks that could impact the quality of deliverables, ensuring that issues are resolved proactively.
• Reporting & Analytics : Develop and maintain key performance indicators (KPIs) to track and report on quality-related metrics. Prepare reports for leadership to highlight progress and areas for improvement.
• Customer Satisfaction : Ensure that the delivery meets customer expectations and aligns with agreed-upon quality criteria. Handle customer feedback and ensure appropriate corrective actions are taken.
• Training & Development : Provide coaching and training to team members and other relevant stakeholders to build quality awareness across the organization.
• Audit & Compliance : Conduct regular audits of deliverables and ensure compliance with industry standards, certifications, and regulatory requirements.

Qualifications:

• Experience :

12 to 15 years of experience in quality management, project delivery, or a similar role, with at least 5 to 8 years in a managerial position. Experience in US healthcare RCM is a must

• Skills :
• Strong knowledge of delivery management and quality assurance methodologies.
• Proficient in process improvement tools and techniques (e.g., Six Sigma, Lean).
• Experience working with cross-functional teams and managing multiple stakeholders.
• Excellent communication and interpersonal skills.
• Data-driven approach to decision-making and problem-solving.
• Ability to analyze and interpret complex data sets to drive improvements.
• Certifications : Six Sigma, Lean, PMP, or other relevant quality or project management certifications are highly desirable.
• Strong leadership capabilities, with the ability to inspire, mentor, and develop teams.
• A proactive approach to problem-solving, with a keen eye for detail.
• Strong customer focus with a commitment to delivering high-quality results on time and within scope.
• Ability to manage change and navigate complex situations with a positive and adaptable mindset.