Associate Manager- Delivery Excellence

incture; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

incture is seeking a process excellence expert to drive project delivery through implementation and institutionalization of the organization’s delivery process framework. The role demands a self-motivated professional with strong managerial capabilities to lead large, cross-functional initiatives and collaborate with delivery stakeholders.

Key responsibilities include driving delivery excellence, shaping the Quality Roadmap, leading QMS customization for delivery needs, and coordinating both

Qualifications

• 5+ years hands-on experience in SEPG and process excellence roles in an IT services environment
• Experience independently driving ISO 9001, ISO 27001, and CMMI certifications
• Experience with Six Sigma and Lean projects
• Well versed in SDLC models including Agile, Waterfall, and Iterative
• Excellent communication and interpersonal skills
• Self-motivated and capable of motivating others
• Should complete tasks on time as assigned by management

Responsibilities

• Drive Delivery Excellence initiatives and functions across the Organization
• Assist in preparing the Quality Roadmap (process improvement plan) for the Delivery Organization and act as custodian of all delivery process assets
• Lead the customization of the organizational QMS for delivery-specific needs and ensure all related QMS documents are updated
• Schedule and conduct process audits to verify implementation and compliance; drive, track and close internal audits
• Coordinate and participate in external audits/assessments (ISO-9001, ISO 27001)
• Drive Process Improvement cycles and ensure closure of activities across delivery groups

Skills

Leadership

Process optimization

SDLC methodologies

Six Sigma

Lean

ISO 9001

ISO 27001

CMMI

Lead Auditor Certification

Communication

Tools

Six Sigma Black Belt

Internal Quality Auditor

Job description

A process excellence expert responsible for driving successful project delivery through the implementation and institutionalization of the organization’s delivery process framework. This role requires a self-motivated professional with strong managerial capabilities to lead large, cross-functional initiatives and to collaborate effectively with delivery stakeholders. Expected to drive successful delivery and implementation of any project through successful implementation of the process framework for the delivery organization. A self-motivated individual with demonstrated managerial capabilities to drive large initiatives across multiple departments successfully and stakeholders through effective communication.

• Drive Delivery Excellence initiatives and functions across the Organization.
• Assist in preparing the Quality Roadmap (process improvement plan) for the Delivery Organization in alignment with business objectives, and act as the custodian of all delivery process assets.
• Lead the customization of the organizational QMS for delivery?specific needs and ensure all related QMS documents are updated and maintained.
• Schedule and conduct process audits to verify implementation and compliance. Drive, Track and close internal audits raised across delivery groups as an outcome to process audits. Coordinate and participate in the external audits/ assessments (ISO-9001, ISO 27001). Drive Process Improvement cycles and ensuring closure of activities.

Requirements

• Well versed in various SDLC models, including Agile, Waterfall, and Iterative.
• Strong end to end exposure to the software development lifecycle, covering requirements gathering, software design, development, and testing.
• Experience in metrics, data collection and analysis, and preparation of management reports.
• At least 5+ years of hands?on experience in SEPG and process excellence roles in an IT services environment, with proven experience independently driving certifications including ISO 9001, ISO 27001, and CMMI.
• Experience with Six Sigma and Lean projects to be able to effectively contribute towards such initiatives.

Quality Framework and Standards

• Strong skills and demonstrated experience in successfully driving large initiatives across multiple departments and stakeholders with ability to effectively communicate with diverse groups.
• Six Sigma Black Belt, Internal Quality Auditor, Lead auditor certification would be a plus.
• Excellent communication and interpersonal skills.
• Should be self- motivated and capable of motivating others.
• Should complete the tasks on time, assigned by the management.