Associate Manager- Delivery Excellence

Incture Technologies Pvt. Ltd.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Incture Technologies Pvt. Ltd. is seeking a Process Excellence Expert to drive delivery framework implementation and institutionalization across all delivery initiatives.

The role requires a self-motivated professional with strong managerial capabilities to lead large, cross-functional programs and collaborate effectively with delivery stakeholders. You will ensure successful delivery by implementing the process framework, acting as custodian of QMS assets, and coordinating audits (ISO 9001, ISO

Qualifications

• Hands-on SEPG and process excellence in IT services.
• Experience driving ISO 9001, ISO 27001 and CMMI certifications.
• Six Sigma and Lean project experience.
• Strong communication across diverse groups.
• Self-motivated and able to motivate others.

Responsibilities

• Drive Delivery Excellence initiatives and functions across the Organization.
• Assist in preparing the Quality Roadmap aligned with business objectives, custodian of delivery process assets.
• Lead customization of the organizational QMS for delivery-specific needs and ensure documents are updated.
• Schedule and conduct process audits to verify implementation and compliance; drive closure of audits.
• Coordinate external audits/assessments (ISO-9001, ISO-27001) and drive process improvements.

Skills

Agile

Waterfall

Iterative

SDLC

Metrics & reports

Stakeholder comms

Leadership

Job description

A process excellence expert responsible for driving successful project delivery through the implementation and institutionalization of the organization’s delivery process framework. This role requires a self‑motivated professional with strong managerial capabilities to lead large, cross‑functional initiatives and to collaborate effectively with delivery stakeholders. Expected to drive successful delivery and implementation of any project through successful implementation of the process framework for the delivery organization. A self‑motivated individual with demonstrated managerial capabilities to drive large initiatives across multiple departments successfully and stakeholders through effective communication.

Responsibilities

• Drive Delivery Excellence initiatives and functions across the Organization.
• Assist in preparing the Quality Roadmap (process improvement plan) for the Delivery Organization in alignment with business objectives, and act as the custodian of all delivery process assets.
• Lead the customization of the organizational QMS for delivery‑specific needs and ensure all related QMS documents are updated and maintained.
• Schedule and conduct process audits to verify implementation and compliance. Drive, track and close internal audits raised across delivery groups as an outcome of process audits.
• Coordinate and participate in the external audits/assessments (ISO‑9001, ISO 27001). Drive Process Improvement cycles and ensuring closure of activities.

Requirements

• Well‑versed in various SDLC models, including Agile, Waterfall, and Iterative.
• Strong end‑to‑end exposure to the software development lifecycle, covering requirements gathering, software design, development, and testing.
• Experience in metrics, data collection and analysis, and preparation of management reports.
• At least 5+ years of hands‑on experience in SEPG and process excellence roles in an IT services environment, with proven experience independently driving certifications including ISO 9001, ISO 27001, and CMMI.
• Experience with Six Sigma and Lean projects to be able to effectively contribute towards such initiatives.
• Strong skills and demonstrated experience in successfully driving large initiatives across multiple departments and stakeholders with ability to effectively communicate with diverse groups.
• Six Sigma Black Belt, Internal Quality Auditor, Lead auditor certification would be a plus.
• Excellent communication and interpersonal skills.
• Should be self‑motivated and capable of motivating others.
• Should complete the tasks on time, assigned by the management.