Quality Assurance Lead

IMR Soft LLC; Chennai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology services company in Chennai is seeking a Lead Technical Specialist. This mid-senior level role involves managing quality assurance, implementing SDLC best practices, and driving improvements across projects. Candidates must have 5 to 10 years of experience in similar roles, along with certifications in ITIL, CMMI, or Six Sigma. The role offers full-time employment in a dynamic IT environment.

Qualifications

• 5 to 10 years of experience in relevant leadership roles.
• Trained and certified in ITIL, CMMI, Six Sigma, or Lean Process.
• Good knowledge of US Healthcare industry is a plus.

Responsibilities

• Define and track software quality metrics.
• Conduct audits and oversee QA KPIs.
• Drive root cause analysis for quality improvements.

Skills

SDLC processes knowledge

Quality Management activities

Analytical and problem-solving skills

Effective communication

Tools

ITIL

CMMI

Six Sigma

Job description

Overview

Lead Technical Specialist @ IMR Soft LLC | Expert in Technical Recruiting

Role and Responsibilities

• Delivery Lead or Quality Assurance and Quality Control Lead
• 5 to 10 years experience in Delivery Lead or Quality Assurance and Quality Control Lead
• Chennai Location only
• Must Have: Sound understanding of the SDLC processes and methodologies including Agile/Kanban/Scrum
• Expertise in Quality Management activities, including audits and assessments
• Experience in implementing process maturity in a product/service environment
• Experience in defining and executing metrics, analysis, and reporting
• Good Knowledge and Experience in IT service management operations
• Analytical, problem-solving, and decision-making skills along with effective communication
• Trained and Certifications in ITIL/CMMI models/Six Sigma/Lean Process will be an added advantage
• Good to have US Healthcare industry experience

Role Summary

Good experience in software delivery models, SDLC assessments, process maturity implementation and provide early warnings to improve project outcomes.

Define and track software quality metrics, manage deviations, ensure compliance, conduct audits, and oversee QA KPIs to drive continuous performance improvement.

Maintain complaint/non-conformance processing, monitor risk, analyze problem logs, and apply best practices in development, testing, version control, and defect management.

Lead strategic quality planning, implementation, and continuous improvement initiatives across the projects/programs.

Drive root cause analysis and facilitate effective corrective and preventative actions.

Collaborate across functions to drive quality excellence and deliver Delivery Assurance/Quality-related training.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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