Senior Manager - Cluster Operations - Express Logistics

DP World; Uttar Pradesh; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

DP World in India seeks a Senior Manager – Cluster Operations for Express Logistics to lead branch and hub operations across multiple sites. This role focuses on cost control, safety compliance, and building strong client relationships while driving service excellence.

The position requires 7–10 years of experience in express logistics leadership, with strong planning, communication and people-management skills. DP World offers a challenging environment with growth opportunities across clusters.

Qualifications

• 7–10 years of experience in leading teams in Express Business.
• Experience in handling labour / placement of vehicles.
• Strong planning and organizational skills.
• Excellent communication and listening skills for stakeholder management.
• Ability to work with senior leadership and cross-functional teams.
• Proven drive for service, process and product improvements.
• Ability to influence across organizational boundaries and build a network.

Responsibilities

• Ownership of cost; ensure budgets are delivered per cluster; manage cost efficiency.
• Operate Branch and Hub functions; review operations, efficiency and cost effectiveness.
• Identify and manage teams across branches and hubs; transport coordinators and staff.
• Ensure adequate labour and SBP’s at branches and hubs across clusters.
• Ensure safety, tax and legal compliance as communicated by HO.
• Propose corrective and preventive measures for deviations from standards.
• Communicate daily with clients to address requirements with subordinates."
• Aim for highest customer satisfaction through excellent service levels.
• Maintain ongoing interaction with existing customers.
• Identify suitable team members based on required profiles.
• Adhere to safety rules and train new employees in this area.
• Nurture and motivate the team; maintain talent pipeline.

Skills

Leadership

Labour management

Planning

Communication

Interpersonal skills

Continuous improvement

Influence

Networking

Job description

FILING INFORMATION

Position: Senior Manager – Cluster Operations - Express Logistics

Department: Express Business, Operations

Location: Multiple

Band: 3

Reporting To: DGM – Regional Operations

ROLES & RESPONSIBILITIES

• Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered.


• Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness


• Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.


• Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches.


• Ensure complete adherence to safety, tax and legal non compliances as communicated by HO


• Proposed corrective and preventive measures in case of misconduct or deviation from standard setting


• Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.


• Ensure highest customer satisfaction through amazing service levels


• Constantly interact with all existing customers.


• Identify suitable team members based on the required job profiles.


• Governed by the rules of work safety and is responsible for training new employees in this area


• Constantly nurture and motivate all the team members


• Identify and maintain pipeline of talent.

QUALIFICATIONS & COMPETENCIES

• Minimum of 7-10 years of experience in leading teams in the Express Business.


• Experience of handling labour / placement of vehicles.


• Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.


• Demonstration of strong planning skills essential


• Good interpersonal skills and ability to effectively work with senior leadership.


• Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.


• Ability to impact organization results through influence across organizational boundaries.


• Strong networker, influencer, and team player.