Senior Manager - Business Analyst

Golden Opportunities; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Golden Opportunities in Bengaluru seeks an accomplished Business Analyst with 12+ years in financial services to drive automation in merchant operations. You will identify AI opportunities, shape solutions, and lead BA delivery through implementation with hands-on involvement.

You will work across Onboarding, AML, fraud, credit, disputes, and settlement domains, translating capabilities in Agentic AI, Gen AI, RPA, and Doc AI into measurable business outcomes.

Qualifications

• Total 12+ years of experience in financial services.
• Experience as a Business Analyst in merchant operations.
• Ability to identify and drive AI opportunities across emerging technologies.
• Hands-on BA through implementation and delivery lifecycle.

Responsibilities

• Identify automation opportunities across merchant operations using Agentic AI, Gen AI, RPA and Doc AI.
• Build business cases, size impact, and prioritize opportunities based on value and feasibility.
• Act as the Business Analyst through requirements, process design, user stories, testing support, and stakeholder alignment.
• Lead BA activities through delivery lifecycle in unstructured, evolving programs.
• Translate emerging AI capabilities into practical, measurable outcomes and benefits.

Skills

Merchant operations

Digital Transformation

Agentic AI

Generative AI

RPA

Document AI

Education

Any graduates

Job description

Candidate Expectations

Total Experience and Relevant: Overall 12+ years of experience.

Candidate Location- India.

Skills- Business Analyst requirement in Merchant operations, Digital Transformation, Agentic AI, Generative AI, RPA or Doc AI

Education and Certification

Qualification: Any graduates.

Detailed Job Description

• Expertise in financial services domain knowledge with the ability to identify, assess, and drive AI opportunities across emerging and established technologies.
• Led the intersection of business and technology, spotting where automation adds value, shaping the solution and staying hands‑on as a Business Analyst through implementation.
• Assess processes across merchant operations to identify automation opportunities using Agentic AI, Gen AI, RPA, and Document AI.
• Build business cases, size impact, and prioritize opportunities based on value and feasibility.
• Act as the Business Analyst through the delivery lifecycle requirements, process design, user stories, testing support, and stakeholder alignment.
• Operate within unstructured, evolving programs where you help define the path rather than follow one.
• Experiment with new‑age technologies and translate emerging capabilities into practical, measurable outcomes.
• Functional expertise in one or more merchant operations areas such as Onboarding, AML, fraud, financial crime, credit, disputes and chargebacks or merchant settlement.
• A working understanding of automation technologies including Agentic AI, Gen AI, RPA, Doc AI and how to apply them to real operational problems.
• Strong Business Analyst skills across the full implementation lifecycle.
• Exceptional English and business communication.

Key Skills:

• Solid domain grounding in one or more merchant operations areas with hands on BA delivery experience and exposure to automation tools.
• Proven ability to lead automation assessments and workstreams depth across multiple functional areas.
• Strategic ownership and delivery of automation programs.