Senior Manager - Automation Maintenance

Delhivery; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Delhivery is seeking an experienced Maintenance and Reliability Lead to own end-to-end breakdown response and preventive maintenance for automation systems across deployment sites in PAN India. You will lead a distributed maintenance team, drive MTTR/MTBF improvements, and coordinate with internal stakeholders.

The role requires strong vendor management, spare parts planning, and the ability to align maintenance with operations, capacity planning, and real estate projects across India.

Qualifications

• Bachelor's degree in Mechanical, Electrical, Electronics, or Mechatronics Engineering (preferred).
• Experience in automation maintenance, industrial maintenance, or plant reliability in logistics/manufacturing/fmcg environments.
• Experience managing preventive maintenance programs and improving MTTR/MTBF at scale.

Responsibilities

• Own end-to-end breakdown response and resolution for automation systems across deployment sites.
• Design, implement, and monitor preventive maintenance schedules to minimize unplanned downtime.
• Track, analyze, and improve MTTR and MTBF across facilities; maintain uptime dashboards and drive root-cause analysis.

Skills

Preventive maintenance

MTTR/MTBF

Team leadership

Vendor management

Stakeholder management

Data analysis

Travel willingness

Education

Bachelor's degree in Mechanical, Electrical, Electronics, or Mechatronics Engineering

Tools

Job description

Key Responsibilities

Breakdown & Preventive Maintenance: Own end-to-end breakdown response and resolution for automation systems across all deployment sites. Design, implement, and monitor preventive maintenance schedules to minimize unplanned downtime.

Reliability Metrics: Track, analyze, and improve MTTR (Mean Time to Repair) and MTBF (Mean Time Between Failures) across facilities. Maintain uptime dashboards and drive root-cause analysis for recurring failures.

Spare Parts Planning & Management: Develop and manage a spare parts planning strategy, inventory norms, and replenishment cycles across PAN India locations to ensure critical spares are available when needed.

Team Leadership: Lead and manage a distributed maintenance team of 20+ personnel located across multiple automation sites nationally. Build site-level leadership capability, ensure consistent maintenance standards, and drive a strong safety and ownership culture.

Stakeholder Coordination: Work closely with internal stakeholders including Operations, Technology, Capacity Planning, and Real Estate teams to align maintenance planning with operational requirements and facility expansion timelines.

Vendor Management: Manage relationships with automation OEMs and third-party maintenance vendors. Negotiate and enforce SLAs, monitor vendor performance, and drive accountability on response times, spare lead times, and service quality.

Reporting & Governance: Prepare and present maintenance performance reports, cost analyses, and improvement plans to senior management on a periodic basis.

Required Qualifications & Experience

• Bachelor's degree in Mechanical, Electrical, Electronics, or Mechatronics Engineering (preferred) 812 years of experience in automation maintenance, industrial maintenance, or plant reliability engineering, in logistics, manufacturing, warehousing, or FMCG environments
• Demonstrated experience managing preventive maintenance programs and improving MTTR/MTBF at scale
• Experience managing spare parts planning, inventory control, and procurement coordination Prior experience leading large, geographically distributed maintenance teams Experience managing OEM and third-party vendor relationships, including SLA negotiation and enforcement

Skills & Competencies

• Strong technical understanding of mechanical, electrical, and PLC-driven automation systems Working knowledge of conveyor and sortation systems (cross-belt sorters, bag sorters, PTL, DWS, 3D sortation) preferred
• Strong analytical ability to interpret maintenance and reliability data
• Excellent stakeholder management and cross-functional coordination skills
• Strong people management skills with the ability to lead through site-level teams Willingness to travel extensively across India