Senior Manager (Alumni Office)

Ashoka; Delhi; In loco; INR 3.000.000 - 5.400.000; Tempo pieno

Descrizione del lavoro

Ashoka University is seeking a Senior Manager for Alumni Data, Analytics & Strategy in the Alumni Relations Office in Delhi. You will lead data strategy, CRM initiatives and analytics to strengthen engagement with a global alumni network.

The role requires 8–10 years of experience, hands-on CRM implementation, and the ability to translate complex data into actionable insights for senior leadership.

Competenze

• 8–10 years experience in analytics, strategy or CRM/data operations.
• Hands-on CRM implementation experience essential.
• Proficient Excel/Google Sheets and PowerPoint; Power BI/Tableau/SQL desirable.

Mansioni

• Develop and implement a comprehensive alumni data strategy.
• Lead CRM evaluation, implementation and optimisation.
• Define data architecture, workflows and reporting capabilities.
• Create dashboards and metrics to track alumni engagement and outcomes.
• Provide leadership reports to university leadership and stakeholders.

Conoscenze

Analytical thinking

Problem solving

Stakeholder management

Leadership

Strategic thinking

Data governance

Strumenti

Power BI

Tableau

SQL

Excel/Google Sheets

Salesforce

Dynamics 365

Descrizione del lavoro

Senior Manager (Alumni Data, Analytics & Strategy)– Alumni Relations Office

Department: Alumni Relations Office

Reports To: Director

Experience: 8-10 years

ABOUT THE ROLE

Ashoka University's alumni community is poised to become one of its largest and most influential global networks, with nearly 10,000 alumni projected by 2030. Our alumni are making their mark globally, pursuing higher education at leading universities, building businesses, advancing research and contributing to industry, public policy and social impact.

The Alumni Relations Office works closely with the Pro-Vice-Chancellor to build, understand and strengthen this growing global community.

We are looking for a strategic, data-driven professional who combines strong analytical thinking, structured problem-solving and hands‑on execution. The ideal candidate will be able to independently lead complex initiatives, translate data into meaningful insights and work closely with senior university leadership to drive measurable outcomes.

This is an opportunity to play a pivotal role in building a strategic institutional capability at Ashoka University and shaping how the university connects with and engages its global alumni community.

ROLES AND RESPONSIBILITIES

• Develop and implement a comprehensive alumni data strategy, ensuring accuracy, consistency and accessibility.
• Drive data consolidation across existing sources to build a reliable, centralised alumni database.

2. CRM Implementation & Management

• Lead the evaluation, implementation and optimisation of an alumni CRM platform.
• Define system requirements, data architecture, workflows, reporting capabilities and integration needs.
• Establish processes for continuous data enrichment, quality management and adoption across the team.
• Build and strengthen data intelligence capabilities to generate meaningful insights into alumni academic and professional journeys, engagement and outcomes.
• Identify career and academic trajectories, sector‑specific trends, patterns and actionable insights across alumni cohorts, geographies, industries and graduation years.
• Develop frameworks, dashboards and metrics to measure alumni engagement, track outcomes and inform strategic decision‑making.

4. Strategic Insights & Leadership Reporting

• Translate complex datasets into actionable recommendations to inform alumni engagement and institutional priorities.
• Develop dashboards, analytical reports and executive presentations for university leadership, the Governing Body and other stakeholders.
• Identify meaningful alumni success stories supported by quantitative and qualitative evidence.

5. Performance Measurement & Decision Support

• Define and track KPIs for alumni engagement, data coverage, chapter participation and programme effectiveness.
• Build reporting frameworks to measure outcomes and identify opportunities for improvement.
• Work closely with the Community and Communications teams to support data‑driven planning and execution.

WHAT WE ARE LOOKING FOR

Qualifications

• 8-10 years of relevant experience in business analytics, strategy, consulting, data‑led operations, CRM transformation or related roles.
• Strong analytical and structured problem‑solving skills, with demonstrated ability to interpret complex datasets and translate findings into strategic recommendations.
• Demonstrated experience designing or implementing data systems, CRM platforms, dashboards and reporting frameworks, with hands‑on CRM implementation experience essential.
• Advanced proficiency in Excel/Google Sheets and PowerPoint; working knowledge of Power BI, Tableau, SQL or similar analytical tools is highly desirable.
• Strong ownership, attention to detail, stakeholder management and ability to independently drive initiatives and present insights to senior leadership.
• A proactive, collaborative mindset with the ability to navigate ambiguity, build processes and deliver measurable outcomes.

Who You Are

• You have strong experience in data management, analytics, and data governance, with a background in consulting, strategy, business intelligence, or institutional research.
• You have experience implementing and managing CRM platforms such as Salesforce, Dynamics 365, or similar database systems.
• You understand data architecture, integration, enrichment, and automation, and are comfortable exploring AI‑enabled tools to improve data processes.
• You are analytical and skilled at translating complex data into meaningful insights, dashboards, and actionable recommendations.
• You are a strong communicator who can work effectively with leadership and cross‑functional teams, manage multiple priorities, and take ownership of deliverables.

ABOUT ASHOKA UNIVERSITY

Ashoka University is India's premier interdisciplinary higher education and research‑focused institution, offering world‑class opportunities in the natural sciences, social sciences, and humanities. Established in 2014 by leaders, thinkers, academics, and philanthropists from diverse fields, it operates on a unique model of collective philanthropy, integrating exemplary governance standards with cutting‑edge pedagogy and a faculty body of international acclaim.

Today, the University has a community of 3000+ students and operates seven Schools imparting industry‑oriented education, professional skills, and values‑based learning to prepare students for global careers. The University espouses principles of inclusivity and diversity, having more than 57% women, 4% international scholars, 100+ students with disabilities, and over 47% students on scholarships. Since its inception, Rs 723 crores have been awarded in scholarships with over 2,000 students receiving full‑tuition fee waivers cumulatively and 5400+ students being supported through scholarships. In addition, nearly 5500 of Ashoka's alumni are pursuing careers of their choice in reputed organisations and leading universities across the world.

Ashoka University continues to reaffirm its commitment to building an inclusive institution of excellence in teaching and research, nurturing responsible leaders for India and the world. In 2025, Ashoka University was honoured with the 'University of the Year (Emerging)' award at the 20th FICCI Higher Education Summit 2025 - one of India's notable industry platforms celebrating excellence in academia and innovation. The University also secured the first position in the Indian Institutional Ranking Framework (IIRF) 2025 in two prestigious categories.

The Ashoka advantage will continue to equip its students with the skills to see the big picture - to critically analyse, question, interpret, craft compelling arguments, and find sustainable solutions. It is a collective effort towards nation‑building. This is where tomorrow's leaders are born.

Check out the Ashoka Website to know more : https://www.ashoka.edu.in/