e-Commerce Domain Partner

3EA; Lucknow; On-site; INR 900,000 - 1,300,000; Full time

Job summary

3EA is seeking an experienced E-commerce Account Manager to manage client portfolios, develop digital strategies, and optimize campaigns to grow web presence and business results. You will coordinate SEO, content, and social media initiatives while maintaining strong client relationships.

The role requires a marketing MBA with at least five years of relevant experience, excellent communication, and strong analytical skills to derive insights and drive ROI for diverse clients.

Qualifications

• Bachelor's degree and MBA in Marketing required; additional certification preferred.
• Minimum of five years of industry‑relevant experience.
• Excellent communication, analytical, and client management skills.

Responsibilities

• Act as the point of contact for clients for digital management matters.
• Build strong, long-term client relationships and maintain frequent contact.
• Set digital strategies for assigned customers, considering their specific requirements.
• Suggest, design, and implement digital projects to increase customer ROI.
• Address client queries effectively and in a timely manner.
• Optimize web content to increase traffic and improve SEO.
• Present social media strategies to clients.
• Report on web performance metrics.
• Analyze digital campaigns' success.
• Study company profile and operations to understand e-commerce needs.
• Develop and implement an e-commerce strategy according to objectives and budget.
• Give direction to marketing efforts with effective methods and tools.
• Monitor e-commerce projects and analyze results.
• Write reports with improvements and new ideas.
• Design social media strategies to achieve targets.
• Administer all client accounts, ensuring up-to-date content.
• Liaise with writers and designers to ensure content is informative and appealing.
• Train internal teams to integrate and maintain a cohesive social media strategy.
• Stay up-to-date with digital technology trends.

Skills

Interpersonal skills

Communication

Analytical thinking

Problem solving

Business mindset

MS Office

Education

Bachelor's degree and MBA in Marketing

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Summary

To be responsible for managing the client e-commerce portfolio to help our clients improve their web presence. As an e-commerce account manager, you should have solid experience in marketing with a customer service approach and should also have a clear idea of how digital tools add value to e-commerce strategy and performance.

Will manage client E-Commerce portfolios, digital strategies, online campaigns, SEO, and customer engagement to improve web presence and business growth. Strong analytical, communication, and client management skills are essential.

Responsibilities

• Act as the point of contact for clients for digital management matters.
• Build strong, long-term client relationships and maintain frequent contact.
• Set digital strategies for your assigned customers, considering their specific requirements.
• Suggest, design, and implement digital projects to increase customer ROI.
• Address client queries effectively and in a timely manner.
• Optimize web content to increase traffic and improve SEO.
• Present social media strategies to clients.
• Report on web performance metrics.
• Analyze digital campaigns success.
• Study the company profile and operations to understand its e-commerce needs.
• Conduct research to identify industry trends and commercial opportunities.
• Develop and implement an e-commerce strategy according to objectives and budget.
• Give direction to Marketing efforts with the most effective methods and tools.
• Monitor E-commerce projects and analyze results.
• Write reports with suggestions for improvements and new ideas.
• Design social media strategies to achieve targets.
• Administer all client accounts, ensuring up-to-date content.
• Liaise with writers and designers to ensure content is informative and appealing.
• Train internal teams to integrate and maintain a cohesive social media strategy.
• Stay up-to-date with digital technology trends.

Qualifications

• The candidate should have a Bachelors degree and an MBA in marketing; additional certification is preferred.
• The candidate should have a minimum of five years of industry-relevant experience.

Skills

• Excellent interpersonal and communication skills (written, verbal, and presentation), positive attitude, and willingness to go the extra mile.
• Strong analytical and critical thinking/problem-solving skills.
• A business mindset to understand the rationale behind the transactions and the ability and willingness to dive deeper into industry issues and bring greater insights for our clients.
• Strong computer knowledge, including good working knowledge of Microsoft Word, Excel, and PowerPoint.