Senior Manager

Knack RCM; Mohali; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Knack RCM is seeking a Senior Manager – DME Billing Operations to lead end-to-end DME Revenue Cycle Operations in India. You will drive collections, AR performance, client satisfaction, and team development across Medicare/Medicaid and commercial payer processes.

The role emphasizes operational excellence, process improvements, and governance, with accountability for performance metrics and client engagement.

Qualifications

• 10–15 years of US Healthcare Revenue Cycle Management experience.
• Minimum 5–7 years in DME Billing and AR Operations.
• Experience with Medicare/Medicaid and commercial payer processes.
• Experience leading large teams (400+ FTEs).

Responsibilities

• Lead end-to-end DME Billing operations including Billing, AR follow-up, denials, appeals, and posting.
• Monitor KPIs and drive collections, productivity, and process improvements.
• Manage client relationships, SLAs, and quarterly reviews.

Skills

DME Billing

Revenue Cycle Management

AR Management

Team Leadership

Denial Management

Education

MBA / PGDM

Hospital Administration

Lean Six Sigma

Job description

Experience: 10–15 Years

POSITION SUMMARY

We are seeking an experienced and results-driven Senior Manager – DME Billing Operations to lead and manage end-to-end Durable Medical Equipment (DME) Revenue Cycle Operations. The role is responsible for driving operational excellence, maximizing collections, improving AR performance, ensuring client satisfaction, and developing high-performing teams.

The ideal candidate will possess strong expertise in DME Billing, Accounts Receivable Management, Denial Management, Medicare/Medicaid Guidelines, Commercial Payer Processes, Client Management, and Team Leadership.

The incumbent will play a critical role in driving operational efficiency, revenue optimization, process improvements, and organizational growth.

KEY RESPONSIBILITIES

Operations Management

• Lead end-to-end DME Billing operations, including Billing, AR Follow-up, Denial Management, Appeals, and Payment Posting.
• Drive productivity, quality, accuracy, and financial performance across DME operations.
• Monitor operational KPIs and implement action plans to achieve client and organizational goals.
• Ensure timely claim submission and effective AR management to maximize collections.
• Analyze operational trends and identify opportunities for process improvement and revenue enhancement.
• Drive operational governance through regular reviews, performance dashboards, and reporting mechanisms.

Accounts Receivable & Revenue Cycle Management

• Oversee DME AR portfolios across Medicare, Medicaid, and Commercial Payers.
• Monitor AR aging and drive initiatives to improve collections and reduce outstanding receivables.
• Lead denial management and appeals processes to optimize recoveries.
• Track and manage key AR metrics including:
• AR Aging
• Collection Effectiveness
• Days in AR
• Recovery Rate
• Productivity Metrics
• Net Collection Ratio
• Conduct root cause analysis on denials and implement preventive actions.
• Ensure compliance with payer-specific billing requirements and reimbursement guidelines.

Client & Stakeholder Management

• Serve as a key operational contact for client engagements and escalations.
• Participate in Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Present operational performance, collection trends, and process improvement initiatives.
• Build and maintain strong relationships with clients and internal stakeholders.
• Ensure adherence to client SLAs, KPIs, and contractual commitments.
• Collaborate with Quality, Training, Reporting, HR, and Technology teams to achieve operational objectives.

Leadership & People Management

• Lead, mentor, and develop Managers, Assistant Managers, Team Leads, and AR Specialists.
• Manage workforce planning, staffing, capacity management, and resource allocation.
• Conduct performance reviews, coaching sessions, and development programs.
• Drive employee engagement, retention, and succession planning initiatives.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Build leadership capability within the organization through ongoing mentoring and development.

Process Excellence & Transformation

• Identify process improvement and automation opportunities across DME operations.
• Drive Lean, Six Sigma, and operational excellence initiatives.
• Implement best practices to improve productivity, quality, and collection outcomes.
• Support process transitions, migrations, and business expansion initiatives.
• Partner with technology teams to enhance workflow efficiency and reporting capabilities.
• Establish standardized operating procedures and governance frameworks.

Compliance & Risk Management

• Ensure adherence to Medicare, Medicaid, Commercial Payer, HIPAA, and client-specific requirements.
• Maintain operational compliance and audit readiness.
• Identify operational risks and implement mitigation strategies.
• Ensure data security, confidentiality, and regulatory compliance across all processes.

EDUCATIONAL QUALIFICATIONS

• Graduate in any discipline
• MBA / PGDM
• Hospital Administration
• Business Management
• Certifications in Healthcare Revenue Cycle Management, Lean Six Sigma, or related areas will be an added advantage.

DESIRED CANDIDATE PROFILE

• 10–15 years of experience in US Healthcare Revenue Cycle Management.
• Minimum 5–7 years of experience managing DME Billing and Accounts Receivable Operations.
• Accounts Receivable Management
• AR Follow-up
• Appeals & Reconsiderations
• Medicare & Medicaid Billing
• Commercial Insurance Billing
• Revenue Recovery & Collections
• Experience managing large teams of 400+ FTEs.
• Proven track record of improving collections, reducing AR aging, and enhancing operational performance.
• Strong understanding of payer reimbursement methodologies and DME workflows.
• Excellent analytical, communication, presentation, and client management skills.
• Demonstrated success in leading high-performing teams and delivering client satisfaction.
• Strong people leadership and organizational development capabilities.