Associate Director

Knack RCM; Mohali; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Knack RCM seeks an accomplished Associate Director – Physician Billing Operations to lead large-scale RCM functions across multiple client accounts. The role focuses on revenue optimization, governance, and high-level client satisfaction while guiding multiple teams and senior stakeholders.

The ideal candidate brings deep Physician Billing and AR expertise, with a proven ability to drive transformation, improve collections, and manage complex payer environments in a fast-paced setting.

Qualifications

• 12–18 years of experience in US Healthcare Revenue Cycle Management.
• Minimum 8–10 years in Physician Billing and AR operations.
• Experience leading large, multi-specialty physician billing teams and client engagements.
• Proven track record of improving collections, reducing AR aging, and driving profitability.

Responsibilities

• Lead end-to-end Physician Billing operations across multiple specialties and client accounts.
• Develop and execute strategic plans to improve revenue realization and operational efficiency.
• Drive governance, MBRs/QBRs, and executive client meetings.
• Manage large AR portfolios across Medicare, Medicaid, and Commercial payers.
• Oversee Denial Management, Appeals, and recovery rate improvements.
• Lead workforce planning, capacity management, and leadership development.
• Drive automation, Lean Six Sigma, and process transformation initiatives.
• Ensure compliance with Medicare, Medicaid, HIPAA, and payer guidelines.

Skills

Strategic leadership

Revenue Cycle Mgmt

Physician Billing

AR Management

Denial Management

Client Management

Governance

Team Leadership

Lean Six Sigma

Project Management

HIPAA Compliance

Leadership

Education

MBA / PGDM

Hospital Administration

Certifications in RCM / Lean Six Sigma

Job description

TITLE: Associate Director – Physician Billing Operations

Experience: 12–18 Years

Position Summary

We are seeking a highly accomplished and strategic Associate Director – Physician Billing Operations to lead large-scale Physician Revenue Cycle Management (RCM) operations. The role will be responsible for driving operational excellence, revenue optimization, client satisfaction, organizational growth, and leadership development across Physician Billing functions.

The ideal candidate will possess deep expertise in Physician Billing, Accounts Receivable (AR), Denial Management, Revenue Cycle Operations, Client Management, Operational Governance, and Team Leadership. The incumbent will lead multiple operational teams, manage key client relationships, and drive business outcomes through innovation, process excellence, and strong leadership.

Key Responsibilities

Strategic & Operational Leadership

• Lead end-to-end Physician Billing operations across multiple specialties and client accounts.
• Develop and execute strategic plans to improve revenue realization, operational efficiency, and client satisfaction.
• Drive achievement of key operational, quality, productivity, and financial targets.
• Establish governance frameworks and conduct regular operational reviews with leadership teams.
• Collaborate with senior leadership to align operational objectives with organizational goals.
• Support business growth, transitions, and expansion initiatives.

Accounts Receivable & Revenue Cycle Management

• Oversee large Physician AR portfolios across Medicare, Medicaid, and Commercial Payers.
• Drive strategies to reduce AR aging, improve collections, and maximize reimbursement outcomes.
• Lead Denial Management and Appeals teams to improve recovery rates and reduce revenue leakage.
• AR Aging
• Days in AR
• Collection Effectiveness
• Net Collection Ratio
• Recovery Rate
• Productivity & Quality Metrics
• Analyze trends and implement corrective actions for operational and financial improvements.
• Ensure compliance with all payer guidelines and reimbursement regulations.

Client & Stakeholder Management

• Serve as a senior leader for strategic client engagements and operational governance.
• Lead Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive client meetings.
• Present operational performance, revenue insights, improvement initiatives, and business strategies.
• Build and maintain strong relationships with clients and key stakeholders.
• Manage escalations proactively and ensure timely resolution.
• Support account growth, renewals, and client retention initiatives.

Leadership & People Management

• Lead large operational teams through Senior Managers, Managers, Assistant Managers, and Team Leads.
• Drive organization-wide workforce planning, capacity management, and talent development initiatives.
• Establish leadership development and succession planning programs.
• Conduct performance reviews and mentor future leaders within the organization.
• Foster a high-performance culture focused on accountability, innovation, and continuous improvement.
• Lead employee engagement and retention strategies.

Process Excellence & Transformation

• Drive automation, transformation, and operational excellence initiatives across Physician Billing functions.
• Implement Lean, Six Sigma, and best-in-class industry practices.
• Partner with Technology, Reporting, Quality, and Training teams to optimize workflows and improve outcomes.
• Lead process migrations, transitions, and business transformation projects.
• Standardize processes and ensure effective governance mechanisms.

Compliance & Risk Management

• Ensure compliance with Medicare, Medicaid, HIPAA, and Commercial Payer regulations.
• Maintain audit readiness and support internal and external audits.
• Monitor operational risks and implement mitigation strategies.
• Ensure adherence to client-specific compliance and quality requirements.
• Drive continuous compliance awareness across operational teams.

Educational Qualifications

• Graduate in any discipline
• MBA / PGDM
• Hospital Administration
• Business Administration
• Certifications in Revenue Cycle Management, Lean Six Sigma, Project Management, CPC, CPB, or related disciplines will be an added advantage.

Desired Candidate Profile

• 12–18 years of experience in US Healthcare Revenue Cycle Management.
• Minimum 8–10 years of experience in Physician Billing and Accounts Receivable Operations.
• Physician Billing
• Accounts Receivable Management
• AR Follow-up
• Appeals & Reconsiderations
• Charge Entry
• Payment Posting
• Revenue Recovery & Collections
• Commercial Insurance Billing
• Experience managing multiple physician specialties and complex payer environments.
• Proven leadership experience managing large operational teams of 450+ FTEs.
• Strong track record of improving collections, reducing AR aging, and driving profitability.
• Experience managing client-facing engagements and executive stakeholder relationships.
• Excellent analytical, communication, presentation, and leadership skills.
• Demonstrated success in operational transformation and scalable business growth.
• Strong organizational development and people leadership capabilities.