Assistant Manager (DME)

Knack RCM; Mohali; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Knack RCM invites an experienced Assistant Manager – DME Billing to lead end-to-end DME Revenue Cycle operations in India. The role focuses on performance, client satisfaction, revenue optimization, and team development across the DME billing function.

The incumbent will oversee teams handling billing, AR follow-up, denial management, payment posting, and appeals, ensuring adherence to payer guidelines and regulatory requirements. Strong leadership and communication are essential.

Qualifications

• 8–12 years of experience in US Healthcare Revenue Cycle Management.
• Minimum 3–5 years of experience in DME Billing operations.
• At least 2 years of managing Team Leads and large operational teams.
• Experience managing teams of 35–85+ FTEs.
• Strong understanding of DME workflows, payer guidelines, and reimbursement processes.
• Excellent communication, leadership, and client management skills.
• Proven track record of improving operational performance and revenue outcomes.

Responsibilities

• Manage end-to-end DME Billing operations and meet productivity, quality, and financial targets.
• Lead multiple teams handling billing, AR follow-up, denial management, payment posting, and appeals.
• Monitor operational KPIs and drive continuous improvement initiatives.
• Ensure timely claim submission and maximize collections through AR management.
• Analyze operational performance and implement corrective action plans.
• Lead, mentor, and develop Team Leads and billing specialists.
• Manage workforce planning, resource allocation, and team productivity.
• Conduct performance reviews, coaching sessions, and succession planning.
• Foster a high-performance and employee-centric work culture.
• Drive employee engagement and retention initiatives.

Skills

DME Billing

AR Follow-up

Denial Management

Medicare/Medicaid Guidelines

Client Management

Team Leadership

KPIs

Communication

Education

Graduate in any discipline

MBA/PGDM in Healthcare Management

Healthcare Revenue Cycle Certification

Job description

We are looking for a highly motivated and experienced Assistant Manager – DME Billing to lead and manage end-to-end DME Revenue Cycle Operations. The incumbent will be responsible for driving operational performance, client satisfaction, revenue optimization, team development, and process excellence across DME Billing functions.

The role requires strong expertise in DME Billing, Accounts Receivable (AR), Denial Management, Medicare/Medicaid Guidelines, Commercial Payers, Client Management, and Team Leadership.

KEY RESPONSIBILITIES

Operations Management

• Manage end-to-end DME Billing operations and ensure achievement of productivity, quality, and financial targets.
• Lead multiple teams handling billing, AR follow-up, denial management, payment posting, and appeals.
• Monitor operational KPIs and drive continuous improvement initiatives.
• Ensure timely claim submission and maximize collections through effective AR management.
• Analyze operational performance and implement corrective action plans.
• Lead, mentor, and develop Team Leads and billing specialists.
• Manage workforce planning, resource allocation, and team productivity.
• Conduct performance reviews, coaching sessions, and succession planning.
• Foster a high-performance and employee-centric work culture.
• Drive employee engagement and retention initiatives.

Client & Stakeholder Management

• Act as the primary point of contact for internal stakeholders and support client interactions.
• Present operational reviews, performance reports, and improvement plans.
• Ensure adherence to client SLAs, KPIs, and contractual commitments.
• Collaborate with cross-functional teams including Quality, Training, HR, and Reporting.

Revenue Cycle Management

• Drive initiatives to improve collections and reduce denials.
• Monitor AR aging and identify opportunities for revenue enhancement.
• Ensure compliance with Medicare, Medicaid, HIPAA, and commercial payer regulations.
• Review root causes of denials and implement preventive measures.

Process Excellence

• Identify automation and process improvement opportunities.
• Participate in transition and migration projects, if applicable.
• Drive Lean, Six Sigma, and operational excellence initiatives.
• Ensure standardization of processes and best practices.

Educational Qualifications

• Graduate in any discipline
• Preferred: MBA, PGDM, Healthcare Management, or related qualification
• Certifications in Healthcare Revenue Cycle Management will be an added advantage

Desired Candidate Profile

• 8–12 years of experience in US Healthcare Revenue Cycle Management.
• Minimum 3–5 years of experience in DME Billing operations.
• At least 2 years of experience managing Team Leads and large operational teams.
• Experience managing teams of 35–85+ FTEs.
• Strong understanding of DME workflows, payer guidelines, and reimbursement processes.
• Excellent communication, leadership, and client management skills.
• Proven track record of improving operational performance and revenue outcomes.