Senior Manager

PeopleStrong; Ludhiana; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Senior Manager to lead learning and development initiatives across sales and support teams at our Ludhiana branch. You will design and deliver training programs in English, Hindi, and vernacular languages, manage calendars, trackers, and dashboards, and partner with stakeholders to close capability gaps while ensuring compliance.

Travel to branches for in-person sessions, customize content to business needs, and monitor effectiveness through assessments

Qualifications

• 2-5 years of relevant experience
• Proficiency in English, Hindi and vernacular languages
• Willingness to travel to branches for training delivery
• Ability to design and deliver training modules and programs
• Strong collaboration with business teams and Academy/Training units

Responsibilities

• Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team
• Prepare agent training calendars customized by cohort and training priorities
• Maintain and update training trackers, daily dashboards, and online attendance records
• Plan, review, and refine monthly training schedules through a structured review cadence
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan
• Customize training content based on feedback, field requirements, and business goals
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions
• Monitor training effectiveness through feedback, assessments, and performance indicators
• Ensure training processes, documentation, and content updates adhere to internal compliance standards

Skills

Any Degree

Job description

Posted On 26 Mar 2026

End Date 26 Mar 2027

Required Experience 2 - 5 years

Basic Section

New Job Title Senior Manager

No. Of Openings 1

Grade M1

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Business Zone East

Job Role TM - Sales Support

Country India

Region North

Physical Branch Ludhiana

Branch Code 1202

Type of Office Branch

Skills

Skill

Any Degree

CERTIFICATION

Working Language

Job Description

• Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.