Senior Manager

PeopleStrong; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

HDFC ERGO General Insurance in India invites applications for a Senior Manager. The role focuses on developing and delivering sales, product, soft-skill and process training modules for employees and channel partners in English, Hindi and vernacular languages.

You will design training calendars, maintain trackers, conduct in-person sessions at branches, customize content, engage with stakeholders to close capability gaps, and monitor effectiveness while ensuring compliance.

Qualifications

• Education requirement: Any Graduate.

Responsibilities

• Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language.
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team.
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.

Education

Any Graduate

Job description

New Job Title Senior Manager

Required Experience 8 - 13 years

No. Of Openings 1

Grade M1

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Partnerships

Cost Center Code 1829

Department Retail Business Group

Function Open Market

Business Zone South

Job Role TM - Sales Support

Country India

Region South

Branch Code 4201

Type of Office Corporate

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language

• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards. Key Requirements – Education & Certification