Manager

PeopleStrong; Delhi; On-site; INR 450,000 - 600,000; Full time

Job summary

HDFC ERGO General Insurance in New Delhi seeks a Manager to lead training initiatives across sales, product and soft skills for employees and channel partners. The role requires designing sessions in English, Hindi and vernacular languages and coordinating calendars aligned to business needs.

You will travel to branches for in-person sessions, manage dashboards, track attendance, and ensure content remains compliant with internal standards.

Qualifications

• Develop and conduct trainings across sales, product, soft skills and processes in English, Hindi and vernacular languages.
• Design and conduct sessions aligned to vintage, productivity levels, zonal needs and monthly themes with business and Academy teams.
• Prepare agent training calendars customized by cohort and priorities.
• Maintain training trackers, dashboards and attendance records.
• Plan, review and refine monthly training schedules and cadences.
• Travel to branches to deliver in-person training for agents and employees.
• Customize content based on feedback, field requirements and business goals.
• Engage with stakeholders to identify capability gaps and propose interventions.
• Monitor training effectiveness through feedback, assessments and KPIs.
• Ensure training processes, documentation and content updates comply with internal standards.

Responsibilities

• Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.

Job description

Posted On 26 Mar 2026

End Date 26 Mar 2027

Required Experience 0 - 3 years

Basic Section

New Job Title Manager

No. Of Openings 1

Grade M

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Business Zone North

Job Role TM - Sales Support

Country India

Region North

Physical Branch New Delhi - Jhandewalan

Branch Code 1314

Type of Office Corporate

Job Description

• Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.