Manager - Training

PeopleStrong; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Manager - Training to design and deliver sales, product, soft-skill and process trainings for employees and channel partners. The role requires collaboration with the Academy team and business stakeholders to tailor content in English, Hindi and vernacular languages.

Based in Chennai - Ashok Nagar at a corporate office, the job involves traveling to branches for in-person sessions, maintaining training calendars, and monitoring effectiveness through

Qualifications

• Graduate with good communication and training capabilities.
• Willingness to travel to branch locations for in-person sessions.

Responsibilities

• Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language.
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team.
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan. Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.

Education

Any Graduate

Job description

Posted On 26 Mar 2026

End Date 26 Mar 2027

Required Experience 8 - 13 years

Basic Section

New Job Title Manager - Training

No. Of Openings 1

Grade M

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Non Sales

Cost Center Partnerships

Cost Center Code 1829

Department Retail Business Group

Function Open Market

Business Zone South

Job Role Sales Trainer

Country India

Region South

State Tamil Nadu

Physical Branch Chennai - Ashok Nagar

Branch Code 4316

Type of Office Corporate

Skill

Any Graduate

Job Description

Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language

Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team

Prepare agent training calendars customized by cohort and training priorities.

Maintain and update training trackers, daily dashboards, and online attendance records.

Plan, review, and refine monthly training schedules through a structured review cadence.

Travel to branches to deliver in-person training for agents and employees as per the monthly plan. Customize training content based on feedback, field requirements, and business goals.

Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.

Monitor training effectiveness through feedback, assessments, and performance indicators.

Ensure training processes, documentation, and content updates adhere to internal compliance standards. Key Requirements – Education & Certification