Senior Manager

PeopleStrong; Delhi; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

HDFC ERGO General Insurance in New Delhi is seeking a Senior Manager to develop and conduct comprehensive training programs for employees and channel partners in English, Hindi, and vernacular languages. This role requires coordinating with business and Academy teams to align modules with monthly themes and productivity goals.

The position will involve planning training calendars, maintaining trackers, and delivering in-person sessions at branches while tailoring content to feedback and business

Qualifications

• Education: Any graduate, with relevant certifications in training or sales preferable.

Responsibilities

• Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners.
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes in consultation with business teams and Academy team.
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.

Skills

Any Graduate

Job description

Required Experience 3 - 10 years

New Job Title Senior Manager

No. Of Openings 1

Grade M1

Campus/Non Campus Non Campus

Employment Type Permanent

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Partnerships

Cost Center Code 1829

Department Retail Business Group

Function Open Market

Business Zone North

Job Role TM - Sales Support

Country India

Region North

Physical Branch New Delhi - Jhandewalan

Branch Code 1314

Type of Office Corporate

Skill

Any Graduate

Job Description

Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language

• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.

Key Requirements – Education & Certification