Senior Learning Experience Manager

Taskus; Indore District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

TaskUs is seeking a Site Senior Learning Experience Manager to lead day-to-day training programs across sites, selecting, training, and guiding Training Managers and Supervisors. You will own the Product Training branch of Learning and Development, partnering with Operations to deliver campaign-specific training and materials for all levels of staff.

You will pioneer campaign-specific training needs, create TL/TM development curricula, and ensure alignment with TaskUs' objectives.

Qualifications

• Managerial post with 5+ years in a Sr. Manager or Manager role in a call center.
• Strong background in product training and delivering campaign-specific programs.
• Ability to support multiple teams and programs across a single site.
• Excellent presenting, communication, and interpersonal skills.
• Proficiency with Google and MS Office applications.

Responsibilities

• Lead the initiation, development, and implementation of site-wide training initiatives across campaigns.
• Create and execute TL and TM development training including curriculum, training, and evaluation.
• Provide campaign-specific training that is technically solid yet engaging.
• Maintain training materials and documents for all levels of trainees.
• Plan a year-long training calendar with quarterly objectives and align with campaign goals.

Skills

Training management

Public speaking

Interpersonal skills

Cross-team coordination

Presentation

Google Workspace

MS Office

Tools

Google Workspace

MS Office

Job description

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone

responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is

qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good

company so we make sure our employees are top notch. Now we need your full concentration

because its time to imagine what it’s like being a Senior Learning Experience Manager.

Imagine yourself going to work with one thing on your mind: that you will select, train, and provide

work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you

know that it will lead to one thing: that you will handle the Product Training branch of the Learning

and Development Team. The Leader will represent Learning Experience for the Site in all site

initiatives

As a Site Senior Learning Experience Manager, you manage the initiation, development, and

implementation of the TaskUs training department's site wide initiatives and drive campaign specific

training department's site wide initiatives and drive campaign specific training programs for Team

Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to

create and maintain any necessary materials related to maximizing campaign task mastery and

personal development. You will pioneer all campaign specific training needs and programs in the

organization. You will create and execute TL and TM development training which includes; detailed

curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently

technical but engaging. You will act as the in house expert, maintain all relevant training materials

and documents for all levels for trainees; from new teammates to tenured team leaders. You will

ensure that all training provided is aligned with the specific campaign and TaskUs' broader business

objectives. You will proactively explore the specific needs of every department and campaign to

develop training materials as needed. You will propose and publish a year long training calendar with

specific quarterly objectives. You will plan total Training policies, programs, new testing tools,

methods and systems to ensure products and services meet quality standards.

So, do you have what it takes to become a Senior Learning Experience Manager?

Requirements:

So what is it we’re looking for? Well, since this is a managerial post we need someone who already

has the experience to even call themselves as one. With this, we need someone with at least 5

year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product

Training.

What else? You must also have the ability to support multiple teams across multiple programs within

your site. You must also be highly creative and dynamic. Are you someone who can work

independently? Not afraid of being alone? Then great! Because you must be highly motivated with

the commitment to oversee projects to completion and ability to adapt and level any training

materials to given audience.

This is a training post after all, so a strong background in product training is a MUST. You must be

excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in

Google and MS Office applications is a need.

About TaskUs:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the

customer support, AI operations and content security services that power the world’s most

innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best

Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First

company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America”

for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the

company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 60,000 employees and offices across the U.S., Philippines, India, Taiwan,

and Mexico.

TaskUs, Inc. is an equal opportunity employer.

To find out more visit www.TaskUs.com.