Learning Experience Leader FinTech

TaskUs; Indore District; On-site; INR 600,000 - 900,000; Full time

Job summary

TaskUs seeks a Learning Experience Leader to design and expand training programs, aligning foundational skills with product training. You will deliver comprehensive curricula for end-users, partners and distributors, while ensuring exams and progress tracking.

The role emphasizes continuous improvement, e-learning and research into new learning methods. You will help sustain a high-energy, mentor-led training culture that supports the company’s People First approach and diverse workforce across

Qualifications

• 1–2 years of experience in training, specifically in FinTech.
• A college or vocational school graduate.
• Proficient with Microsoft and Google applications.
• Strong presentation and class facilitation skills.
• Excellent interpersonal, mentoring and conflict-management abilities.
• Flexible schedule including weekends and long hours.

Responsibilities

• Design and expand training and development programs.
• Align Foundation Skills Training with Product-Specific Training.
• Deliver end-user, partner and distributor training including curriculum and exams.
• Monitor progress of trainees through questionnaires and reviews.
• Ensure statutory training requirements are met and leverage e-learning when appropriate.
• Research new technologies and methodologies in workplace learning.

Skills

FinTech training

Presentation skills

Facilitation

Interpersonal skills

Mentoring

Conflict management

Communication

Flexible schedule

Education

College or vocational school graduate

Tools

Microsoft Office

Google Apps

Job description

Job Description

Job Description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Learning Experience Leader

So what does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it's time to imagine what it's like being a Learning Experience Leader.

Imagine yourself going to work with one thing on your mind: that you will be designing and expanding training and development programs. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will ensure that Foundation Skills Training is aligned with Product Specific Training methodologies and initiatives.

As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity, and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement. You will also need to deliver preparatory training that is sufficiently technical, covering the basic skill requirements as identified by enterprise needs. You will also need to be able to deliver projects and motivate trainees through effective training. Think of yourself as a manager in terms of design, delivery, and you want to always continuously improve the training programs and the other learning opportunities across the organization. You will also amend and revise programs as necessary, in order to adapt to the changes occurring in the work environment.

You will also act as the content expert and maintain relevant training documents and training materials for training conducted. You're also a developer because you need to create effective induction programs. You will also need to monitor and review the progress of the trainees through questionnaires and discuss with the managers. You have to ensure that statutory training requirements are met and you must have an understanding of E-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages. You will also be researching new technologies and methodologies in workplace learning and presenting this research. You will also be a cop in a way that you'll ensure that all trainees adhere to the company's Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

Requirements

So, what is it we're looking for?

Well, since this is a Learning Experience Leader post, we'd need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training specifically in FinTech domain) along with minimum qualification as a college or vocational school graduate, then you're qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you have presentation and class facilitation skills? If yes, then you're what we need!

We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills.

We need someone who is able to work in a flexible schedule including weekends, holidays and long hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem-resolution, communication, presentation, facilitation, and influencing skills.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.