Team Leader

TaskUs India Private Limited; Greater Noida; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Internal mobility

Professional growth

Job summary

TaskUs is looking for a Team Leader to oversee the day-to-day operations of a customer support team delivering phone, email and live chat assistance. You will coach and mentor teammates, manage schedules, and ensure every agent meets their SLA and KPIs.

We offer a People First culture with state-of-the-art workspaces, competitive compensation, and opportunities for internal mobility and professional growth across global teams. Prior contact center experience and CRM familiarity are a plus.

Responsibilities

• Coach and mentor teammates, manage schedules, ensure SLA and KPIs are met
• Drive performance of the team to deliver high-quality customer experience
• Oversee day-to-day operations of a customer support team across phone, email and live chat

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.

We need your full concentration because it’s time to imagine what it’s like being a Team Leader. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.

If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

At TaskUs, we put our frontline first, period.

We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world.

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step.

Join Us! Let's change the way the world works.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

In doing so, we take your security and safety very seriously to ensure as part of the hiring process.