Senior Operations Manager

Taskus; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TaskUs in Hyderabad seeks a Senior Operations Manager to lead a department, overseeing campaigns with Ops Managers and staff, ensuring top-tier service.

You will drive targets, build client relationships, and ensure compliance while handling high-paced environments. The role emphasizes 600+ FTEs, MS Office/Google Apps proficiency, and strong communication.

Qualifications

• 3+ years of senior management/ director experience in BPO Operations.
• Experience managing 600+ FTEs.
• Strong proficiency in MS Office and Google Apps.
• Excellent verbal and written communication with a customer-service mindset.

Responsibilities

• Oversee and direct activities of multiple campaigns with Operations Managers and team leaders.
• Ensure compliance with policies and procedures while delivering targets.
• Develop goals and plans; align with client objectives.
• Lead and nurture productive client relationships and staffing.

Skills

Leadership

Strategic planning

Communication

Client relationship management

Analytical thinking

People management

BPO Operations

Stakeholder management

Tools

MS Office

Google Apps

Job description

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders

of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure

we get the best of the best, after all, we are a ridiculously good company so we make sure our

employees are top notch. Come on now, we need your full attention because its time to imagine

what it’s like being a Senior Operations Manager.

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to

provide ridiculously innovative customer support, AI operations, and content security to the

world’s most disruptive companies

We believe our Frontline employees come first, always. At TaskUs, leaders eat last--in other

words, we expect you to put your line of direct reports before yourself. We think in terms of

#FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably

why we’re ranked 40th on Glassdoor's 2019 "100 Best Places to Work" list.

A special place requires special people. Qualified candidates have a sense of humility, an

adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to

5, you’ve found it.

We exist to make the world’s best companies better. We aim to have fun while doing it.

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders

of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure

we get the best of the best, after all, we are a ridiculously good company so we make sure our

employees are top notch. Come on now, we need your full attention because it’s time to imagine

what it’s like being a Senior Operations Manager.

Imagine yourself going to work with one thing on your mind: in a company like TaskUs, it’s

more than just the KPIs if you want to solve business problems through innovation. As

you tackle your new tasks for the day, you know that it will all lead to one thing that your

department believes in: to provide the best possible customer experience to your clients.

As a Senior Operations Manager, you will oversee and direct the activities of a number

campaigns along with all Operations Managers, Team Leaders and Staff assigned to his

campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able

to multitask with ease and proficiency. Along with this, you are also responsible for the regular

and often daily interactions with all the company departments/ campaign team leaders and the

whole management team. Maintain an open line of communication between staff and senior

management. You will manage and staff the operations assigned. You will also be responsible

for all aspects of operations which include but not limited to monitoring operations staffing,

provide temporary coverage and training; provision of excellent clientele service, problem

resolution and the like. What else? Well, you will also develop individual & team goals and

implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all

team & individual goals. Along with this, you must ensure compliance with all established

policies and procedures. You also need to also Assist the Operations Director in crafting

operations procedures.

So, do you have what it takes to become a Senior Operations Manager?

Requirements:

So, what is it we’re looking for? Well, since this is a Senior Operations Manager post, we need

someone who already has the skills to even call themselves a Senior Operations Manager! In

other words, someone who has at least 3 years of related working experience, preferably

someone who has experience in being a Senior Manager/Director specializing in BPO

Operations and Management or equivalent.

We need someone who has handled at least 600 FTEs. Someone with strong computer

skills, especially in using MS Office applications and Google applications. We need someone

who’s responsible and has a good track record of meeting and delivering targets. Someone

who can articulate him/herself well enough with others, like teammates and clients. So

definitely someone with excellent verbal and written communication and customer service

skills.

We need someone who can multitask and work in a fast-paced high-stress environment.

Someone who can lead and is great in analyzing situations and data. Someone who has the

ability to build productive business relationships with clients. Someone who has strong

organizational, analytical and managerial skills. Lastly, we need someone who possesses a

professional, courteous, and resilient attitude.

TaskUs is the fastest growing tech-enabled business services company in the world, delivering

the customer support, AI operations and content security services that power the world’s most

innovative companies. Listed as one of Glassdoor's "100 Best Places to Work", USA Today’s

"Best Company Cultures" and "Best Companies for Women" by Comparably, TaskUs is a

Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. "500 Fastest Growing Private Companies in

America" for the past seven years consecutively. Founded in 2008 by Bryce Maddock and

Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity

firm, Blackstone.

TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India,

Taiwan, and Mexico.

TaskUs, Inc. is an equal opportunity employer.