Senior Lead, Commercial Business Analyst

Stryker; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Stryker in India is looking for a seasoned professional to lead business analysis, focusing on requirement gathering, process mapping, and stakeholder relationships. The ideal candidate will have over 8 years in healthcare or IT consulting and a proven ability to manage complex projects.

Collaboration across senior stakeholders and understanding of Agile methodologies are essential. This hybrid role also requires familiarity with CRM processes, particularly Salesforce and Oracle CPQ.

Qualifications

• 8+ years of experience in healthcare, pharma, or IT consulting.
• Strong expertise in requirements gathering and process optimization.
• Hands-on experience with CRM and commercial processes.

Responsibilities

• Lead requirement gathering sessions with stakeholders.
• Drive process mapping, documentation, and standardization.
• Build and maintain relationships with stakeholders.

Skills

Business analysis

Process mapping

Stakeholder management

Agile methodologies

CRM processes

Education

MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering

Tools

Salesforce

ServiceMax

Oracle CPQ

Job description

Work Flexibility: Hybrid or Onsite

What you will do:

• Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
• Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
• Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
• Partner with business teams to identify needs, define and document requirements, and drive solution delivery
• Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
• Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
• Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
• Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
• Ensure compliance with regulatory requirements where applicable and support global teams across time zones
• Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives

What You Need:

• MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred
• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations
• Strong expertise in business analysis-requirements gathering, as-is/to-be process mapping, and process optimization
• Proven experience documenting complex processes and translating them into clear, actionable insights
• Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ
• Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing
• Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects
• Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders

Travel Percentage: 20%