Senior Lead, Commercial Business Analyst

Stryker; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Stryker is looking for an experienced business analyst in Gurugram District, Haryana. The successful candidate will lead end-to-end requirement gathering, drive process mapping, and maintain stakeholder relationships to support project delivery.

Ideal candidates should have an MBA in IT/Operations, 8+ years of experience in healthcare or IT consulting, and a strong background in business analysis and Agile methodologies.

Stryker, a global leader in medical technologies, is committed to enhancing healthcare with innovative products and services.

Qualifications

• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations.
• Proven experience documenting complex processes and translating them into actionable insights.
• Hands-on experience with CRM and commercial processes.

Responsibilities

• Lead requirement gathering sessions with stakeholders.
• Drive process mapping and documentation for business teams.
• Maintain communication between business and IT teams throughout projects.
• Contribute to Agile project delivery and process improvements.

Skills

Business analysis

Requirements gathering

Process optimization

Agile methodologies

Stakeholder engagement

Education

MBA in IT/Operations/Marketing or Bachelor's in Technology, Engineering

Tools

Salesforce

ServiceMax

Oracle CPQ

Job description

What you will do

• Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
• Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
• Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
• Partner with business teams to identify needs, define and document requirements, and drive solution delivery
• Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
• Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
• Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
• Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
• Ensure compliance with regulatory requirements where applicable and support global teams across time zones
• Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives

What you need

• MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred
• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations
• Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization
• Proven experience documenting complex processes and translating them into clear, actionable insights
• Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ
• Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing
• Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects
• Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.