Senior Lead, Commercial Business Analyst

Stryker Corporation; Gurugram District; On-site; Confidential; Full time

Job summary

Stryker Corporation in Gurugram is seeking a Senior Lead Business Analyst to drive business transformation through effective requirement gathering, process optimization, and cross-functional collaboration. The ideal candidate will have over 8 years of experience in healthcare, pharma, or IT consulting and a strong background in business analysis.

You will lead workshops, manage stakeholder expectations, and ensure compliance with regulatory requirements. Proficiency in CRM processes and tools such as Salesforce or ServiceMax is preferred.

Qualifications

• 8+ years of experience in healthcare, pharma, or IT consulting.
• Strong expertise in business analysis and process optimization.
• Proven experience documenting complex processes.

Responsibilities

• Lead requirement gathering sessions and workshops.
• Drive process mapping and documentation.
• Build relationships with stakeholders at all levels.

Skills

Requirements gathering

Process mapping

Stakeholder management

Agile methodologies

Business process optimization

Education

MBA in IT/Operations/Marketing or Bachelor's in Technology

Tools

Salesforce

ServiceMax

Oracle CPQ

Job description

## Sr. Lead Business Analyst: Commercial Business AnalystApplylocations: Gurugram, Indiatime type: Full timeposted on: Posted Todayjob requisition id: R564154Work Flexibility: Hybrid or Onsite## **Senior Lead, Commercial Business Analyst****What you will do:*** Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope* Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders* Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities* Partner with business teams to identify needs, define and document requirements, and drive solution delivery* Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements* Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows* Maintain clear and consistent communication between business and IT teams throughout the project lifecycle* Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery* Ensure compliance with regulatory requirements where applicable and support global teams across time zones* Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives**What You Need:*** MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred* 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations* Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization* Proven experience documenting complex processes and translating them into clear, actionable insights* Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ* Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing* Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects* Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholdersTravel Percentage: 20%