Senior Lead, Commercial Business Analyst

Stryker Group; Gurugram District; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Stryker Group is seeking a Senior Lead, Commercial Business Analyst, located in Gurugram, Haryana, India. This role involves leading requirement gathering sessions, driving process improvements, and collaborating with various stakeholders.

The ideal candidate should have an MBA or relevant Bachelor's degree, along with extensive experience in healthcare or IT consulting. Strong knowledge of CRM processes and Agile methodologies is essential for successful project delivery.

Qualifications

• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations.
• Strong expertise in business analysis—requirements gathering, process mapping, and process optimization.
• Proven experience documenting complex processes and translating them into clear, actionable insights.

Responsibilities

• Lead end-to-end requirement gathering sessions with stakeholders.
• Drive process mapping, documentation, and standardization.
• Contribute to Agile project delivery by participating in sprint planning and continuous improvement initiatives.

Skills

Business analysis

Stakeholder management

Process optimization

CRM knowledge

Agile methodologies

Education

MBA in IT/Operations/Marketing or Bachelors in Technology

Tools

Salesforce

ServiceMax

Oracle CPQ

Job description

Senior Lead, Commercial Business Analyst

Responsibilities

• Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
• Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
• Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
• Partner with business teams to identify needs, define and document requirements, and drive solution delivery
• Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
• Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
• Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
• Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
• Ensure compliance with regulatory requirements where applicable and support global teams across time zones
• Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives

Qualifications

• MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred
• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations
• Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization
• Proven experience documenting complex processes and translating them into clear, actionable insights
• Hands‑on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ
• Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing
• Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects
• Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders