Senior Lead Client Operations and Services

Infosys BPM Ltd.; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Infosys BPM Ltd. seeks a Discovery Lead/Consultant to drive end-to-end Finance Process Discovery engagements (P2P, O2C, R2R) for clients in BPM. You will engage with CFOs and senior stakeholders, sign off assessments, and shape the transformation scope and outcomes.

You will conduct gap analyses, create operating models, and present recommendations to leadership, while managing 4–5 JL5 consultants and ensuring CSAT. Travel readiness is expected.

Qualifications

• 15+ years of finance ops experience in BPM/BPO.
• Expert in P2P / O2C processes.
• ERP exposure and ability to design best-in-class finance processes.
• Strong stakeholder engagement and CSAT focus.
• Ability to lead JL5 level consultants and manage governance.

Responsibilities

• Lead stakeholder engagement & CFO dialogue.
• Sign off on assessments & recommendations.
• Drive the commercial relationship & scope.
• Accountable for outcomes and client satisfaction.
• Conduct Gap Analysis & Benchmarking of Finance function (P2P, O2C) for transformation opportunities.
• Create Target Operating Models, As-Is/To-Be flows, risk & controls docs, roadmaps.
• Present solutions to senior leadership.
• Manage timely execution of Finance Process Discovery programs; interact with clients & Infosys stakeholders.
• Build and maintain governance independently.

Skills

P2P knowledge

O2C knowledge

R2R knowledge

Stakeholder management

Presentation skills

Team leadership

Power BI

Tableau

Willingness to travel

Education

B.Com / BBM / M.Com / MBA-Fin.

Graduate

Tools

Oracle ERP

SAP ERP

Concur

Job description

Roles & Responsibilities

JD -This candidate will have 2 Primary Accountabilities

1. As a Discovery Lead

• Leads stakeholder engagement & CFO dialogue
• Signs off on all assessments & recommendations
• Drives the commercial relationship & scope
• Accountable for outcomes and client satisfaction

2. As a Discovery Consultant

• Conduct - Gap Analysis & Benchmarking of a client's Finance function (focus on P2P, O2C business processes) to help arrive at transformation opportunities. These Process Discovery programs are 4-6 weeks in duration leading upto a high-quality end Report which the client can leverage to majorly uplift their Finance process to best-in-class
• Create - Ability to create multiple artifacts such as Target Operating Models, As-Is and To-Be process flows, Process Risk & Controls Documents, Business Case Roadmaps. Should be capable of identifying process improvements
• Present - Proven expertise in presenting winning solutions to senior leadership levels in client organizations
• Manage - Timely and noiseless execution of F&A Process Discovery programs by interacting with clients and Infosys stakeholders
• People Management
• Manage consultants (JL5)...ability to manage 4-5 such JL5
• Stakeholder Management
• Building long-term relations with stakeholders and handling major escalations if any in the Process Discovery phase
• Work closely with relevant stakeholders in Client organization to drive over all Process Discovery objectives and CSAT
• Understand their pain areas and work proactively and build solutions around those areas
• Manage governance independently

Education, Experience, Skills

• Commerce Graduate / Postgraduate (B. Com, BBM, M. Com / MBA -Fin.)
• Preferred background being Consulting, BPM
• 15+ years of experience in finance operations work with expertise in P2P / O2C related processes in a BPO/Shared Services environment
• Ability to design Best-in-Class Finance processes combining the best of AI, Digital and Domain
• Open to travel
• Domain expert in any 1 of these domains
• P2P: Be well equipped with PTP process; Invoice Processing, Vendor Query Management, Intercompany, Employee Travel & Expense Reimbursement, Payroll accounting and Payments, Invoice QC, Month End Activities & MIS Reporting
• O2C: Be well equipped with O2C process; Credit, Billing, Cash application, Collection, AR Ageing, AR Reporting, Month End Activities & MIS Reporting
• R2R: Be well equipped with R2P process; Journal Entry, Reconciliation, Intercompany, Fixed Asset Accounting, Period End Close, Consolidation, Management and Statutory Reporting
• Exposure to leading ERPs like Oracle/SAP ERP / Concur
• Required good knowledge on MS Excel. Knowledge of Power BI, Tableau, Macros will be an advantage
• Good communication (Verbal & Written) and Analytical skills
• Interpersonal skills and Positive attitude
• Commitment to quality work

Educational Requirement

Graduate

Preferred Skills

BPM->Leadership - JL6A

Service Line

BPO Service Line