Services Head Client Operation

Infosys BPM Ltd.; Bengaluru; Presencial; INR 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

Infosys BPM Ltd. in Bengaluru seeks a senior BPM leader to drive business planning, transition coordination, and governance across client engagements.

The role requires deep Finance & Accounting domain knowledge (RTR, AP, AR, FP&A) and proven leadership capabilities (JL7B). You will sign off on SOWs, shape delivery models, and guide teams to deliver value and satisfaction.

Formación

• Graduate degree required.
• Leadership experience in BPM environments.
• BPM leadership (JL7B) preferred.

Responsabilidades

• Business Planning and Review: Coordinates with Account Manager for account plan (new areas of growth).
• Transition Coordination: Plans and reviews resources with transition team to finalize delivery model.
• Reviews and signs off SOW/MSA to complete the contractual process.
• Signs off training/certification methodology to ensure the right skilling of the engagement.
• Operations: Coordinates resource deployment across processes to ensure budget and pricing compliance.
• Identifies training needs to ensure development across domain, operations, and behavioral competencies.
• Governance Planning: Prepares governance models to monitor contractual compliance, employee engagement, performance, and relationship health.
• Performance / Talent Planning: Creates scorecards for the engagement and cascades them to the team to align with objectives.
• Career development and succession plans for direct reports to ensure engagement and motivation.
• Financial Review: Conducts monthly financial reviews and takes corrective actions.
• Resource Optimization: Identifies opportunities for work redesign and staff utilization to meet financial goals.
• Revenue Enhancement: Validates and prepares business cases for opportunities within existing service lines for growth.
• CSAT: Engages with key client stakeholders on improvement areas and commits resources to enhance satisfaction.
• Domain Expertise Required: Strong domain knowledge in F&A (RTR, AP, AR, FP&A).

Conocimientos

Leadership JL7B

Domain knowledge F&A

Educación

Graduate

Descripción del empleo

Roles & Responsibilities

• Business Planning and Review: Coordinates with Account Manager for account plan (new areas of growth).
• Transition Coordination: Plans and reviews the people, infrastructure, and technology requirements with the transition team to finalize the target delivery model.
• Reviews and signs off SOW/MSA to complete the contractual process.
• Signs off training/certification methodology to ensure the right skilling of the engagement.
• Operations: Coordinates resource deployment across all processes for the engagement (size, span, shift, utilization, skill set) to ensure budget and pricing compliance.
• Identifies training needs to ensure development across domain, operations, and behavioral competencies.
• Governance Planning: Prepares internal and external governance models to monitor contractual compliance, employee engagement, performance, and relationship health.
• Performance / Talent Planning: Creates scorecards for the engagement and cascades them to the team to ensure alignment with engagement objectives.
• Creates career development and succession plans for direct reportees to ensure sustainable employee engagement and motivation.
• Financial Review: Conducts monthly financial reviews with direct reportees and the BU Head and takes corrective actions when required.
• Resource Optimization: Identifies and implements opportunities for work redesign, shift utilization, staff mix, and staff utilization to meet or exceed internal financial goals.
• Revenue Enhancement: Validates and prepares business cases for identified opportunities within existing service lines for growth.
• CSAT (Customer Satisfaction): Engages with key client stakeholders on improvement areas and commits resources to enhance customer satisfaction.
• Domain Expertise Required: Strong domain knowledge in F&A (Finance & Accounting):
• RTR (Record to Report)
• AP (Accounts Payable)
• AR (Accounts Receivable)
• FP&A (Financial Planning & Analysis)

Educational Requirement

• Graduate

Preferred Skills

• BPM->Leadership - JL7B

Service Line

• BPO Service Line