Senior Service Delivery Lead

Wipro; Pune District; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Wipro is seeking a Service Delivery Leader / Senior Manager for Finance & Accounting Operations (P2P, O2C & R2R) to lead a 200+ FTE delivery organization across P2P, O2C and R2R processes. You will drive service delivery, governance, and transformation initiatives while ensuring contractual SLAs and business outcomes.

You will manage client relationships, lead MBRs and QBRs, and oversee risk, compliance, and continuous improvement across global delivery teams.

Qualifications

• 15+ years of experience in Finance & Accounting operations.
• 10+ years leading large global delivery teams (150-200+ FTEs).
• Experience with ERP platforms such as SAP, Oracle, NetSuite, or similar systems.
• Exposure to governance, compliance, and SOX controls.

Responsibilities

• Own end-to-end delivery of P2P, O2C, and R2R operations.
• Manage client and stakeholder relationships, including regular governance reviews.
• Drive process standardization, continuous improvement, and automation initiatives.
• Ensure adherence to SLAs, KPIs, quality targets, and risk controls.
• Lead, coach, and develop a large delivery team through managers and leads.

Skills

P2P operations

O2C operations

R2R operations

Delivery leadership

Stakeholder management

Process transformation

Tools

SAP

Oracle

NetSuite

Job description

Service Delivery Leader / Senior Manager - Finance & Accounting Operations (P2P, O2C & R2R)

Job Summary

Lead and manage a large-scale Finance & Accounting delivery organization of approximately 200 FTEs across Procure-to-Pay, Order-to-Cash, and Record-to-Report processes. Accountable for service delivery, customer satisfaction, operational excellence, financial performance, transformation initiatives, governance, compliance, and talent development while ensuring achievement of contractual SLAs and business outcomes.

Key Responsibilities

1. Service Delivery Management

• Own end-to-end delivery of P2P, O2C, and R2R operations including transitioning of large, complex F&A transitions
• Ensure achievement of SLA, KPI, productivity, quality, and compliance targets.
• Drive process standardization and continuous improvement across all towers.
• Manage business continuity, risk mitigation, and issue resolution.
• Oversee governance reviews, operational dashboards, and customer reporting.

2. Client & Stakeholder Management

• Act as the primary point of contact for client leadership and senior stakeholders.
• Lead Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and governance meetings.
• Build trusted advisor relationships with clients.
• Drive customer satisfaction and proactively address escalations.
• Manage revenue, margin, productivity, and cost optimization targets.
• Identify opportunities for automation, digitization, and efficiency improvements.
• Support contract compliance, scope management, and change requests.
• Drive value creation initiatives resulting in measurable business benefits.
• Drive Lean, Six Sigma, RPA, GenAI, Agentic AI deployment, workflow automation, and analytics initiatives.
• Lead process transformation programs across finance operations.
• Improve control environment, process efficiency, and user experience.
• Sponsor innovation and digital-led operational improvements.
• Lead, coach, and mentor a team of 200+ employees through managers and team leads.
• Develop succession plans and leadership pipelines.
• Manage capacity planning, hiring, onboarding, and workforce utilization.
• Drive employee engagement, retention, and capability development.
• Foster a high-performance and customer-centric culture.

6. Risk, Compliance & Governance

• Ensure adherence to internal controls, SOX requirements, audit standards, and client policies.
• Manage operational risk, compliance, and regulatory requirements.
• Lead remediation plans for audit findings and process gaps.
• Ensure strong controls across P2P, O2C, and R2R operations.

Required Experience

• 15+ years of experience in Finance & Accounting operations.
• 10+ years leading large global delivery teams (150-200+ FTEs).
• Strong knowledge of:
• Order-to-Cash (Billing, Collections, Cash Application, Dispute Management)
• Record-to-Report (GL, Month-End Close, Reconciliations, Fixed Assets, Reporting)
• Experience managing global clients and shared services/outsourcing operations.
• Exposure to ERP platforms such as SAP, Oracle, NetSuite, or similar systems.