F&A Leadership Opportunity

WNS; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

WNS is looking for an experienced professional in F&A Operations (PTP, OTC Collections) to oversee accounts payable operations and lead a team of managers. The ideal candidate will have a CA/CPA qualification, 12+ years of experience, and expertise in ERP systems like SAP and Oracle. Responsibilities include managing vendor reconciliation, ensuring compliance with tax regulations, and driving automation initiatives. This role is based in Pune, India and offers opportunities for growth and leadership in a dynamic environment.

Qualifications

• Minimum of 12+ years of relevant experience in the BPM industry.
• 5+ years in a people leadership role.
• Experience in managing large global client portfolios.
• Strong exposure to ERP systems.
• Proven capability in driving process improvement.

Responsibilities

• Manage end-to-end accounts payable operations including vendor reconciliation.
• Ensure compliance with SOX requirements and tax regulations.
• Lead AP automation initiatives and system improvements.
• Monitor and enforce adherence to order management policies.
• Collaborate with finance teams for timely collection of payments.

Skills

Strong financial and accounting acumen

Excellent stakeholder and vendor management skills

Strong analytical problem-solving skills

Proven ability to drive transformation and automation

Effective communication and executive presentation skills

Results-oriented with continuous improvement mindset

Strong domain knowledge in PTP

Education

CA / CPA / CMA / ACCA

Tools

SAP S/4HANA

Oracle

Workday

Job description

We are shaping a dynamic and diverse Finance & Accounting leadership team across multiple domains, geographies, and organizational levels. Below are a few opportunities that may align well with your career trajectory.

We are seeking qualified finance professionals from the BPM industry with 12+ years of experience across key areas such as PTP, OTC, RTR, and FP&A. Ideal candidates will bring exposure to capabilities like solutioning, transformation, growth initiatives, and P&L management. Experience in managing large, global client portfolios will be valuable for success in a complex and fast‑evolving environment like ours.

Job locations

Pune/Chennai/Mumbai

Role: F&A Operations (PTP)

Accounts Payable Operations

• Own and manage end‑to‑end AP operations, including invoice processing, payment runs, vendor reconciliation, and month‑end closing.
• Ensure adherence to SLAs, KPIs, and performance benchmarks (invoice accuracy, cycle time, on‑time payments).
• Oversee high‑volume, multi‑entity, multi‑currency invoice processing environments.
• Ensure accurate accounting of liabilities in line with GAAP / IFRS.
• Lead, mentor, and develop AP managers, team leads, and analysts.
• Drive a strong culture of accountability, ownership, and continuous improvement.
• Manage workforce planning, hiring, training, performance assessments, and succession planning.
• Act as a senior escalation point for complex operational or people‑related issues.

Controls, Compliance & Risk Management

• Ensure compliance with internal controls, SOX requirements, audit standards, and tax regulations (e.g., GST, TDS, VAT).
• Partner with internal and external auditors to support successful audit outcomes.
• Implement and maintain robust documentation, SOPs, and control frameworks.
• Identify process risks and proactively implement mitigation strategies.
• Act as the primary interface for business leaders, procurement, treasury, tax, and IT teams.
• Manage strategic vendor relationships and address escalations related to payments, disputes, and compliance.
• Collaborate with Procurement to strengthen 3‑way matching, invoice accuracy, and vendor onboarding controls.

Automation & Digital Transformation

• Lead AP automation initiatives including OCR, RPA, E‑invoicing, workflow tools, and ERP enhancements.
• Drive system improvements within SAP, Oracle, Workday, or similar ERPs.
• Analyze data to identify process bottlenecks and improvement opportunities.
• Champion continuous improvement using Lean, Six Sigma, and process re‑engineering techniques.

Financial & Strategic Support

• Support cash flow forecasting in collaboration with Treasury.
• Partner with Finance leadership on monthly, quarterly, and annual close activities.
• Prepare and present AP performance metrics and executive dashboards.
• Contribute to broader Finance transformation and cost‑saving initiatives.
• Key Performance Indicators
  • Invoice processing cycle time
  • First‑pass yield / accuracy rate
  • Audit findings and control effectiveness
  • Cost per invoice

Qualifications & Experience

• CA / CPA / CMA / ACCA Experience 10–15+ years of progressive experience in Accounts Payable or Procure‑to‑Pay
• Minimum 5+ years in a people leadership role
• Experience in shared services / global finance operations preferred
• Strong exposure to ERP systems (SAP S/4HANA, Oracle, Workday, etc.)
• Strong financial and accounting acumen
• Deep understanding of AP controls, compliance, and tax concepts
• Excellent stakeholder and vendor management skills
• Proven ability to drive transformation and automation
• Strong analytical, problem‑solving, and decision‑making skills
• Effective communication and executive presentation skills

Behavioral Attributes

• Results‑oriented with a continuous improvement mindset
• High integrity and attention to detail
• Ability to manage complexity and ambiguity
• Strategic thinker with strong execution capability

Role: F&A Operations – OTC Collections

Role overview

• Lead or Manage team of Group Managers (Collections, F&A, Order Management & IT Service Desk) – Team size of 120+ FTE’s
• Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business P2P, R2R and O2C.
• Ensure client SLAs and deliverables are met
• Strong domain knowledge and able to support review process
• Good understanding on ERP like Workday, Oracle
• To be willing to work in any shifts
• Drive initiatives and Team building activities.
• Adhere to reasonable operational requests from the management.
• To attend all meetings and trainings as per requirements
• Work very closely with teams across delivery locations and client.
• Contribute and present in client/customer reviews/meetings

Job Description

The OTC (Order‑to‑Cash) Manager is responsible for overseeing all activities related to the order management and cash collection process within a BPO (Business Process Outsourcing) organization. They collaborate with clients, internal teams, and vendors to ensure efficient and effective order processing, timely billing, and prompt collection of payments.

Responsibilities

• Manage the end‑to‑end order management process, including order entry, order fulfillment, and delivery tracking.
• Monitor and enforce adherence to order management policies and procedures to ensure accuracy, completeness, and compliance.
• Lead a team of order management professionals, providing guidance, coaching, and performance management to ensure operational excellence.
• Collaborate with the sales and customer service teams to resolve any order‑related issues, including order changes, cancellations, or pricing discrepancies.
• Coordinate with inventory management and logistics teams to ensure timely and accurate delivery of orders.
• Prepare and analyze order management metrics and reports to identify areas of improvement and implement corrective actions.
• Collaborate with finance and accounting teams to ensure accurate billing and timely collection of payments.
• Maintain strong relationships with clients, proactively addressing their concerns or escalations regarding order processing or cash collection.
• Stay updated on industry best practices and trends in order management and cash collection processes.

Requirements

• Finance qualified professional with proven work experience as an OTC Manager or in a similar role within a BPO/BPM/Captive organization.
• Strong knowledge of order management systems (e.g., ERP platforms) and related tools.
• Excellent leadership and team management skills.
• Proficient in data analysis and reporting using tools such as Microsoft Excel.
• Exceptional problem‑solving and decision‑making abilities.
• Excellent communication and interpersonal skills.
• Detail‑oriented and organized, with strong time‑management skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with international trade laws, regulatory requirements, and Incoterms is a plus.

Role: F&A Operations (FPnA, Transformation & Program Governance)

Role overview

• Manage end‑to‑end deliverables, across Finance operations and regulatory control functions, in line with the client strategy
• Influence, facilitate and direct WNS team to achieve customer goals, through relevant stakeholders
• Manage large, multiple and diverse functional high‑performing teams
• Participate in strategy workshops of the client, Partner and advise client on designing, planning and realizing strategic goals in the long‑term
• Actively engage and manage client expectations and interactions for the respective team and facilitate operating units’ alignment to client commitments
• Accountable for business and people metrics of the unit or functional group through the WNS leadership
• Partner and advise customer head and leadership on Quality, Process Excellence and Transformation initiatives
• Work closely with multiple stakeholders for ensuring effective transitions of client operations
• Mentor functional/department heads and reports, to achieve their development goals
• Direct unit leaders to actively translate WNS and client values into day‑to‑day actions and behaviours
• Empower teams to respond to business / operating issues in a timely manner
• Build a strong and active governance model to engage with employees, clients and leadership
• Formulate and achieve goals in line with corporate vision, mission and objectives for client unit
• Integrate strong commercial acumen into functional responsibilities; to grow the account, consistently & profitably to achieve growth of people and business
• Collaborate with the Business Unit on diversifications/expansion projects for the account
• Discuss and implement in consultation with the Business development / sales team on new products/services, market and alliance partners to further business
• Interact and network among industry practitioners, analyse and adopt best practices from the market

Role: F&A Operations (All towers)

Role overview

• Manage end-to-end deliverables, across Finance operations and regulatory control functions, in line with the client strategy
• Influence, facilitate and direct WNS team to achieve customer goals, through relevant stakeholders
• Manage large, multiple and diverse functional high-performing teams
• Participate in strategy workshops of the client, Partner and advise client on designing, planning and realizing strategic goals in the long-term
• Actively engage and manage client expectations and interactions for the respective team and facilitate operating units’ alignment to client commitments
• Accountable for business and people metrics of the unit or functional group through the WNS leadership
• Partner and advise customer head and leadership on Quality, Process Excellence and Transformation initiatives
• Work closely with multiple stakeholders for ensuring effective transitions of client operations
• Mentor functional/department heads and reports, to achieve their development goals
• Direct unit leaders to actively translate WNS and client values into day-to-day actions and behaviours
• Empower teams to respond to business / operating issues in a timely mannerBuild a strong and active governance model to engage with employees, clients and leadership
• Formulate and achieve goals in line with corporate vision, mission and objectives for client unit
• Integrate strong commercial acumen into functional responsibilities; to grow the account, consistently & profitably to achieve growth of people and business
• Collaborate with the Business Unit on diversifications/expansion projects for the account
• Discuss and implement in consultation with the Business development / sales team on new products/services, market and alliance partners to further business
• Interact and network among industry practitioners, analyse and adopt best practices from the market

Skills Required and Prerequisites

• Qualification: Finance qualified professional; F&A domain expert with minimum 12+ years of work experience in the BPO environment with leadership experience
• Proven client management, stakeholder engagement and key account management skills
• Deep understanding of domain, business processes and off‑shore business environment
• Experience in operating with North America, European, Asia Pacific clients, preferred
• Experience in varied transitions across F&A space
• Understanding and experience in independently managing PnL of accounts or units with a large span of 500+ ftes, is preferred
• Excellent communication, analytical and conceptual skills
• Influencing, negotiation and crucial conversation skills with good C‑Suite engagement skills
• Proven strategic leadership, team and people management skills (ability to handle large teams)
• Flexible to work in shifts and willing to travel