DELIVERY MANAGER-HUMAN RESOURCES OPERATIONS

IBM; Bengaluru; Presencial; INR 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

International Business Machines Corporation (IBM) in Bengaluru, India seeks a seasoned professional to lead Talent and Transformation initiatives across geographies. You will own client engagements, drive transition activities, and establish robust metrics and reporting to enable informed decision-making.

The role emphasizes change management, process improvement, and mentoring teams to meet customer requirements.

Formación

• 8–15 years of experience in Talent and Transformations (HRO - EDM, Payroll, HR Back Office, Talent Management and Recruitment).
• Proven experience in creating and developing value propositions, business cases, and industry-specific offerings.
• Ability to ideate strategic direction and initiatives through designing business outcome models, contracting structures and identification of new opportunities and business lines.
• Proven ability to support the sales team in building a compelling business case for prospective clients to the offshore business and to work closely with Process Delivery leaders to identify improvements across all processes.
• Expertise in leading efforts on continuous process improvements and transformation along with conducting maturity assessments.

Responsabilidades

• Own client engagements across geographies and provide transition support, establishing processes, metrics identifications and reporting.
• Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making.
• Lead high-level transformation and change management initiatives and mentor the team accordingly.
• Track and drive all process parameters 'critical to quality' for process delivery.
• Assist management with career development activities, performance management, feedback and training for team members.

Conocimientos

Change management

Business case development

Strategic planning

Stakeholder management

Educación

Bachelor's degree

Master's degree

Descripción del empleo

Your Role and Responsibilities:

• You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting.
• Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making.
• Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team.
• Responsible for tracking and driving all process parameters 'critical to quality' for process delivery.
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training.
• Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

• Graduate/post-graduate in any discipline with a minimum of 8 - 15 years of experience in Talent and Transformations (HRO - EDM, Payroll, HR Back Office, Talent Management and Recruitment).
• Proven experience in creating and developing value propositions, business cases, and industry-specific offerings.
• Ability to ideate strategic direction and initiatives through designing business outcome models, contracting structures and identification of new opportunities and business lines.
• Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes.
• Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments.

• Experience of working in a BPO/Shared Services environment with exposure to Global Clients.

Preferred Technical and Professional Experience:

• Proven experience in understanding end-to-end HRO / HR Service. In-depth process knowledge in central finance reporting, management reporting and reports.
• Ability to influence people internal/external customers, Operations and Finance partners.
• Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications.

Years of Experience:

8 - 15