Senior L2 Support Engineer

Ascendion

Bengaluru

On-site

INR 600,000 - 900,000

Full time

8 days ago

Application generator

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Job summary

Ascendion is seeking an L2 Application Support Engineer in Bengaluru to provide hands-on production support for business-critical applications. The role involves incident resolution, monitoring health, and coordinating with infrastructure, database, development, and security teams to ensure availability and stability.

The ideal candidate will have expertise in Microsoft Azure, Entra ID, SSO/MFA, and use PowerShell/Azure CLI for troubleshooting.

Qualifications

L2 production support experience is required.
Proficient in troubleshooting and incident resolution.
Experience with Microsoft Azure and Entra ID.
Familiarity with SSO, MFA and Conditional Access.
Proficient in PowerShell and Azure CLI.
Strong logging and diagnostic skills (Log Analytics, KQL).
Experience coordinating across multiple IT teams.

Responsibilities

Provide L2 application and production support for business-critical apps within SLAs.
Monitor health, availability, alerts, and proactively resolve issues.
Troubleshoot application errors, performance issues, and integration problems.
Analyze logs and diagnostics to identify root causes and fix incidents.
Coordinate with infrastructure, database, development, security, and vendor teams.
Perform RCA for recurring incidents and contribute to permanent fixes.
Document SOPs, runbooks, and knowledge articles; assist in change/release processes.
Communicate effectively with stakeholders during major incidents and updates.

Job description

We are looking for an L2 Application Support Engineer with hands-on experience in production application support, troubleshooting, Microsoft Azure, and Entra ID. The role will be responsible for resolving application incidents, monitoring application health, troubleshooting technical issues, and coordinating with infrastructure, database, development, and security teams to ensure application availability and stability.

Key Responsibilities & Skills

Provide L2 application and production support for business-critical applications and resolve incidents and service requests within defined SLAs.
Monitor application availability, performance, alerts, and system health; proactively identify and resolve potential issues.
Troubleshoot application errors, failures, performance issues, authentication issues, connectivity problems, and integration/API issues.
Analyze application logs, Windows/Event Viewer logs, Azure logs, monitoring alerts, and error messages to identify and resolve incidents.
Perform initial troubleshooting across the application, infrastructure, database, network, and integration layers.
Support application configuration, service restarts, deployments, patches, and routine maintenance activities.
Troubleshoot application access and authentication issues involving Microsoft Entra ID, SSO, MFA, Conditional Access, Enterprise Applications, and user/group permissions.
Work with Azure-hosted applications and troubleshoot related Azure VMs, Storage, VNet, NSG, Azure Monitor, Backup, and connectivity issues as required.
Troubleshoot basic DNS, networking, VPN, firewall, and connectivity issues impacting application availability.
Support RBAC, App Registrations, and Service Principals for application access and integrations.
Use PowerShell, Azure CLI, Log Analytics, and KQL for application troubleshooting, monitoring, and investigation.
Coordinate with development, database, infrastructure, network, security, and vendor teams for complex issues and provide relevant troubleshooting details.
Perform root cause analysis (RCA) for recurring incidents and contribute to permanent fixes and problem management.
Participate in incident, problem, change, and release management processes.
Maintain accurate ticket documentation, troubleshooting notes, SOPs, runbooks, and knowledge articles.
Ensure effective communication with stakeholders during major incidents and provide regular updates until resolution.
Identify opportunities to improve application stability, monitoring, support processes, and operational efficiency.