Senior Key Account Manager

MitKat; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

MitKat is recruiting a Senior Key Account Manager in Mumbai to strengthen relationships with strategic global clients and drive business growth across risk intelligence, consulting, and resourcing service lines.

The role emphasizes serving as a trusted advisor to CXOs and risk leaders, leveraging military experience to inform crisis management and resilience planning. You will own large accounts, lead negotiations, and coordinate cross-functional teams to deliver tailored solutions.

Qualifications

• 10–15 years total experience in armed forces or equivalent, with 5+ years in corporate client management or business development.
• Strong understanding of corporate security, risk management, business continuity, and crisis response.
• Awareness of global security, ESG, and resilience trends.
• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to manage and grow large strategic accounts.
• MBA or equivalent qualification desirable.

Responsibilities

• Serve as the primary contact for key global and regional accounts.
• Develop and maintain relationships with senior decision-makers and influencers.
• Understand client needs, anticipate risks, and recommend MitKat solutions.
• Identify opportunities for cross-selling and up-selling MitKat offerings.
• Achieve sales and revenue targets through account expansion and renewals.
• Collaborate with internal teams to deliver customized proposals and strategic account plans.
• Leverage alliances to generate new business opportunities and strategic accounts.
• Coordinate with product, consulting, and intelligence teams to ensure seamless service delivery.
• Maintain CRM discipline with timely and accurate account reporting.
• Track client satisfaction metrics and address issues proactively.

Skills

Relationship building

Negotiation

Communication

Sales and business development

CRM/account management

Education

Graduate degree

Postgraduate degree / MBA

Job description

Senior Key Account Manager

Location: Mumbai

Job Type: Full Time

Role Overview

MitKat is seeking a Senior Key Account Manager to strengthen relationships with strategic global clients and drive business growth across MitKat s service lines Risk Intelligence, Consulting, and Resourcing. The ideal candidate will be an ex-military professional with a deep understanding of security risk management, resilience, and stakeholder engagement. This individual will act as a trusted advisor to CXOs, Security Directors, and Risk Leaders, ensuring MitKat remains their preferred partner for end-to-end risk and resilience solutions.

Key Responsibilities

• Serve as the primary point of contact for key global and regional accounts.
• Develop and maintain strong, long-term relationships with senior decision-makers and influencers within client organizations.
• Understand client needs, anticipate risks, and recommend appropriate MitKat solutions.
• Identify and pursue opportunities for cross-selling and up-selling MitKat s offerings.
• Achieve sales and revenue targets by driving account expansion and renewals.
• Collaborate with internal teams to deliver customized proposals and strategic account plans.
• Leverage alliances to generate new business opportunities, leads, and strategic accounts.
• Collaborate with internal teams to integrate partner capabilities into MitKat s offerings.
• Leverage operational and military experience to provide practical insights on crisis management, security strategy, and resilience planning.
• Advise clients on emerging risk trends, threat landscapes, and best practices.
• Represent MitKat at high-level forums, client reviews, and industry conferences.
• Provide client feedback to guide product innovation and solution enhancement.
• Coordinate with product, consulting, and intelligence teams to ensure seamless service delivery.
• Maintain CRM discipline with timely and accurate account reporting.
• Track client satisfaction metrics and proactively address issues or risks.

Desired Skills & Experience

• Commissioned officer from the Armed Forces (Army/Navy/Air Force) with 10 15 years of total experience, including 5+ years in corporate client management or business development roles.
• Strong understanding of Corporate Security, Risk Management, Business Continuity, and Crisis Response.
• Awareness of global security, ESG, and resilience trends will be an advantage.
• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to manage and grow large strategic accounts.
• High degree of professionalism, integrity, and client orientation.
• Graduate / Postgraduate degree preferred.
• MBA or equivalent qualification desirable.