Senior Key Account Manager

MitKat Advisory; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A global risk consultancy seeks a Senior Key Account Manager in Mumbai to enhance relationships with strategic clients, driving business growth. The role requires experience as a commissioned officer with a deep understanding of security risk management, and requires exceptional interpersonal and communication skills. The candidate will collaborate with internal teams and leverage alliances to achieve sales targets while ensuring client satisfaction. The position offers a full-time contract with opportunities for professional development.

Qualifications

• Commissioned officer from the Armed Forces with 10–15 years of experience.
• 5+ years in corporate client management or business development roles.
• Strong understanding of Corporate Security and Business Continuity.

Responsibilities

• Serve as the primary point of contact for key global accounts.
• Develop long-term relationships with senior decision-makers.
• Identify opportunities for cross-selling and up-selling.

Skills

Client management

Risk management

Crisis response

Interpersonal skills

Communication

Education

Graduate / Postgraduate degree

MBA or equivalent qualification

Job description

About The Company

MitKat Advisory is a global risk consultancy enabling sustainable resilience by pre‑empting and managing operational risks. Through our near real‑time risk intelligence platform, datasurfr.ai, and deep expertise in security consulting, design, and embedded services, we support leading organisations worldwide in safeguarding operations and ensuring continuity. Our ambition: Enable C‑suites to act faster, smarter, and with absolute confidence—driving rapid digital transformation in risk management.

• LOCATION : Mumbai Maharashtra, India
• DATE : 15 Oct, 2025
• JOB TYPE : FULL TIME

Role Overview

MitKat is seeking a Senior Key Account Manager to strengthen relationships with strategic global clients and drive business growth across MitKat’s service lines—Risk Intelligence, Consulting, and Resourcing. The ideal candidate will be an ex‑military professional with a deep understanding of security risk management, resilience, and stakeholder engagement. This individual will act as a trusted advisor to CXOs, Security Directors, and Risk Leaders, ensuring MitKat remains their preferred partner for end‑to‑end risk and resilience solutions.

Key Responsibilities

• Serve as the primary point of contact for key global and regional accounts.
• Develop and maintain strong, long‑term relationships with senior decision‑makers and influencers within client organisations.
• Understand client needs, anticipate risks, and recommend appropriate MitKat solutions.
• Identify and pursue opportunities for cross‑selling and up‑selling MitKat’s offerings.
• Achieve sales and revenue targets by driving account expansion and renewals.
• Collaborate with internal teams to deliver customised proposals and strategic account plans.
• Leverage alliances to generate new business opportunities, leads, and strategic accounts.
• Integrate partner capabilities into MitKat’s offerings to enhance service delivery.
• Apply operational and military experience to provide insights on crisis management, security strategy, and resilience planning.
• Advise clients on emerging risk trends, threat landscapes, and best practices.
• Represent MitKat at high‑level forums, client reviews, and industry conferences.
• Provide client feedback to guide product innovation and solution enhancement.
• Coordinate with product, consulting, and intelligence teams to ensure seamless service delivery.
• Maintain CRM discipline with timely and accurate account reporting.
• Track client satisfaction metrics and proactively address issues or risks.

Desired Skills & Experience

• Commissioned officer from the Armed Forces (Army/Navy/Air Force) with 10–15 years of total experience, including 5+ years in corporate client management or business development roles.
• Strong understanding of Corporate Security, Risk Management, Business Continuity, and Crisis Response.
• Awareness of global security, ESG, and resilience trends will be an advantage.
• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to manage and grow large strategic accounts.
• High degree of professionalism, integrity, and client orientation.
• Graduate / Postgraduate degree preferred.
• MBA or equivalent qualification desirable.