Senior Key Account Manager

Datasurfr; Mumbai; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

MitKat Advisory in Mumbai is seeking a Senior Key Account Manager to deepen engagement with global clients and drive growth across Risk Intelligence, Consulting, and Resourcing.

The ideal candidate is a former commissioned Armed Forces officer with 10–15 years total experience, including 5+ years in corporate client management, adept at building trust with CXOs and delivering strategic account plans.

Qualifications

• Commissioned officer from the Armed Forces with 10–15 years total experience.
• 5+ years in corporate client management or business development roles.
• Strong understanding of Corporate Security, Risk Management, Business Continuity, and Crisis Response.

Responsibilities

• Serve as the primary point of contact for key global and regional accounts.
• Develop and maintain relationships with senior decision-makers and influencers within client organizations.
• Understand client needs, anticipate risks, and recommend MitKat solutions.
• Identify and pursue cross-selling and up-selling opportunities.
• Achieve sales and revenue targets by driving account expansion and renewals.
• Collaborate with internal teams to deliver customized proposals and strategic account plans.

Skills

Interpersonal skills

Negotiation

Communication

Account management

Job description

MitKat Advisory is a global risk consultancy enabling sustainable resilience by pre-empting and managing operational risks. Through our near real-time risk intelligence platform, datasurfr.ai, and deep expertise in security consulting, design, and embedded services, we support leading organisations worldwide in safeguarding operations and ensuring continuity.Our ambition: Enable C-suites to act faster, smarter, and with absolute confidence—drivingrapid digital transformation in risk management.

Role Overview

• MitKat is seeking a Senior Key Account Manager to strengthen relationships with strategic global clients and drive business growth across MitKat’s service lines — Risk Intelligence, Consulting, and Resourcing. The ideal candidate will be an ex-military professional with a deep understanding of security risk management, resilience, and stakeholder engagement. This individual will act as a trusted advisor to CXOs, Security Directors, and Risk Leaders, ensuring MitKat remains their preferred partner for end-to-end risk and resilience solutions.

Key Responsibilities

• Serve as the primary point of contact for key global and regional accounts.
• Develop and maintain strong, long-term relationships with senior decision-makers and influencers within client organizations.
• Understand client needs, anticipate risks, and recommend appropriate MitKat solutions.
• Identify and pursue opportunities for cross-selling and up-selling MitKat’s offerings.
• Achieve sales and revenue targets by driving account expansion and renewals.
• Collaborate with internal teams to deliver customized proposals and strategic account plans.
• Leverage alliances to generate new business opportunities, leads, and strategic accounts.
• Collaborate with internal teams to integrate partner capabilities into MitKat’s offerings.
• Leverage operational and military experience to provide practical insights on crisis management, security strategy, and resilience planning.
• Advise clients on emerging risk trends, threat landscapes, and best practices.
• Represent MitKat at high-level forums, client reviews, and industry conferences.
• Provide client feedback to guide product innovation and solution enhancement.
• Coordinate with product, consulting, and intelligence teams to ensure seamless service delivery.
• Maintain CRM discipline with timely and accurate account reporting.
• Track client satisfaction metrics and proactively address issues or risks.

Desired Skills & Experience

• Commissioned officer from the Armed Forces (Army/Navy/Air Force) with 10–15 years of total experience, including 5+ years in corporate client management or business development roles.
• Strong understanding of Corporate Security, Risk Management, Business Continuity, and Crisis Response.
• Awareness of global security, ESG, and resilience trends will be an advantage.
• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to manage and grow large strategic accounts.
• High degree of professionalism, integrity, and client orientation.