Senior IT Team Manager

Crédit Agricole; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Crédit Agricole Group in Mumbai is seeking an IT Team Lead to steer delivery, mentor engineers, and align projects with client needs. You will set objectives, manage performance, and coordinate with stakeholders to ensure timely, high-quality results.

The role emphasizes building roadmaps, budgeting resources, and fostering a collaborative environment that drives continuous improvement and innovation. You will bridge between business partners and IT, escalating issues, and ensuring adherence to

Responsibilities

• Manage the team’s recruitments, objectives setting, appraisal and performance review.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team members by setting a good example (role model).
• Help develop team members; help resolve dysfunctional behavior.
• Strive for team consensus and win-win situation.
• Ensure discussions and decisions lead toward conclusion.
• Maintain healthy group dynamics.
• Ensure that the team members are equipped and trained effectively to participate in the team.
• Encourage creativity, risk-taking, and constant improvement.
• Coach the team towards increased quality, performance, and innovation.
• Recognize team member accomplishments and outstanding performance.
• Build Roadmap for Short-term to Long-term.
• Coordinate with internal and external stakeholder as necessary.
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
• Ensure deliverables are prepared in line with the requirements.
• Help keep the team focused and on track.
• Work with other IT Managers and Head of Sections and Departments to obtain necessary resources to support the team's requirements.
• Establish meeting times, places, and agendas.
• Analyze status reporting of team activities against the program plan or schedule.
• Keep the Head of department and section informed of task accomplishment, issues, and status.
• Serve as a focal point to communicate and resolve interface and integration issues with other teams and business partners.
• Escalate issues which cannot be resolved within the team.
• Provide guidance to the team based on management direction.
• Reach agreement on plans for projects and services provided by the team.
• Lead design, implementation, and integration in the solutions.
• Ensure the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively.
• Manage budget and capacity allocation according to priorities.
• Ensure each solution developed by the team fulfills the client needs.
• Ensure an effective performance dialogue and meeting cascade are in place, facilitating team performance improvement and the escalation of problems.
• Ensure the capacity of the team is actively managed in order to meet defined priorities and sustain Continuous Im

Job description

Main responsibilities

Provide Team Leadership

• Manage the team’s recruitments, objectives setting, appraisal and performance review.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team members by setting a good example (role model).
• Help develop team members; help resolve dysfunctional behavior.
• Strive for team consensus and win-win situation.
• Ensure discussions and decisions lead toward conclusion.
• Maintain healthy group dynamics.
• Ensure that the team members are equipped and trained effectively to participate in the team.
• Encourage creativity, risk-taking, and constant improvement.
• Coach the team towards increased quality, performance, and innovation.
• Recognize team member accomplishments and outstanding performance.

Focus the Team on Customer Requirements

• Build Roadmap for Short-term to Long-term.
• Coordinate with internal and external stakeholder as necessary.
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.

Coordinate Team Logistics

• Ensure deliverables are prepared in line with the requirements.
• Help keep the team focused and on track.
• Work with other IT Managers and Head of Sections and Departments to obtain necessary resources to support the team's requirements.
• Establish meeting times, places, and agendas.

Communicate team status, task accomplishment, and direction

• Analyze status reporting of team activities against the program plan or schedule.
• Keep the Head of department and section informed of task accomplishment, issues, and status.
• Serve as a focal point to communicate and resolve interface and integration issues with other teams and business partners.
• Escalate issues which cannot be resolved within the team.
• Provide guidance to the team based on management direction.

Business - Delivery management

• Reach agreement on plans for projects and services provided by the team.
• Lead design, implementation, and integration in the solutions.
• Ensure the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively.
• Manage budget and capacity allocation according to priorities.
• Ensure each solution developed by the team fulfills the client needs.

Lean Management – Practices

• Ensure an effective performance dialogue and meeting cascade are in place, facilitating team performance improvement and the escalation of problems.
• Ensure the capacity of the team is actively managed in order to meet defined priorities and sustain Continuous Im