Assistant operation delivery manager

Chetu Inc.; Dadri, Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Chetu Inc. in India is seeking an experienced IT Operations Lead to guide daily IT services, ensure timely project delivery, and meet customer expectations across multiple client engagements.

You will develop and maintain SLAs, monitor KPIs, lead cross-functional teams, manage priorities, and implement corrective actions to secure high-quality outcomes and continual service improvement.

Qualifications

• 5-8 years of experience in IT operations or related field.

Responsibilities

• Manage IT operations, ensuring timely delivery of projects and services to meet customer expectations.
• Develop and maintain SLAs for IT services, monitoring performance against KPIs.
• Lead cross-functional teams to deliver complex IT projects on time, within budget, and with high quality.
• Analyze project progress, identify areas for improvement, and implement corrective actions to ensure successful outcomes.

Skills

People management

Prioritization

Project coordination

SDLC familiarity

Job description

Roles and Responsibilities :

• Manage IT operations, ensuring timely delivery of projects and services to meet customer expectations.
• Develop and maintain SLAs (Service Level Agreements) for IT services, monitoring performance against KPIs (Key Performance Indicators).
• Lead cross-functional teams to deliver complex IT projects on time, within budget, and with high quality.
• Analyze project progress, identify areas for improvement, and implement corrective actions to ensure successful outcomes. Team management

Job Requirements :

• 5-8 years of experience in IT operations or a related field.
• Strong people management skills with ability to lead diverse teams.
• Proven track record in managing multiple priorities simultaneously while meeting tight deadlines.
• Experience with software development life cycles, including planning, execution, testing, deployment, maintenance.