Senior IT Support Executive

Kuku; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

KUKU, headquartered in Bengaluru, seeks aSenior IT Support Executive to blend workplace technology support with office administration, ensuring seamless day-to-day operations for a fast-paced team. You will manage IT assets, onboarding/offboarding, and office facilities while coordinating with vendors and internal teams.

Your role requires hands-on work with Google Workspace, Slack, ScaleFusion, and Windows, plus strong organizational skills to support procurement, inventory, and documentation.

Qualifications

• Bachelor's degree in any discipline is required.
• 3–5 years of experience in IT Support, IT Administration, Office Administration, Workplace Operations, or a similar role.
• Hands-on experience with Google Workspace, Slack, ScaleFusion (or any Mobile Device Management platform), Microsoft Office, and Windows operating systems.
• Good understanding of desktop hardware, networking basics, printers, and office IT infrastructure.
• Experience coordinating with hardware vendors, facility vendors, and service providers.
• Strong knowledge of office administration processes and workplace management.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Basic knowledge of procurement processes, inventory management, and vendor coordination will be an added advantage.

Responsibilities

• Manage the complete lifecycle of laptops, desktops, accessories, and IT assets, including procurement, allocation, repairs, AMC coordination, and disposal.
• Handle employee onboarding and offboarding by provisioning user accounts, configuring systems, and managing access across Google Workspace, Slack, ScaleFusion, and other business applications.
• Provide first-level hardware and software troubleshooting support to employees.
• Maintain office IT infrastructure including Wi-Fi, LAN connectivity, printers, scanners, biometric devices, meeting room equipment, and conferencing systems.
• Monitor IT inventory, software licenses, warranty records, and asset documentation.
• Coordinate with external IT vendors for hardware procurement, repairs, networking, and AMC services.
• Ensure compliance with company IT security policies and maintain accurate IT documentation.
• Coordinate with housekeeping, security personnel, facility management teams, and maintenance vendors.
• Manage office supplies, stationery, pantry inventory, and consumables while ensuring timely replenishment.
• Coordinate office seating arrangements, workstation setup, meeting rooms, and visitor management.
• Handle vendor management, purchase requests, quotations, invoices, and service agreements for office operations.
• Track office expenses, maintain administrative records, and assist in budget monitoring.
• Coordinate courier services, office deliveries, and document dispatch.
• Ensure smooth functioning of office utilities, internet services, access cards, and other workplace facilities.
• Support emergency preparedness activities and coordinate with building management whenever required.

Skills

IT support

Office administration

Workplace operations

Organizational skills

Multitasking

Education

Bachelor's degree

Tools

Google Workspace

Slack

ScaleFusion

Microsoft Office

Windows OS

Ticketing systems

Job description

About The Role

We are looking for a proactive, organized, and tech-savvy Senior IT Support Executive to join our Bangalore HQ. This role combines workplace technology support with office administration to ensure seamless day-to-day business operations.

As the primary point of contact for both IT infrastructure and office operations, you will be responsible for managing employee IT assets, maintaining office facilities, coordinating with vendors, supporting workplace administration, and creating an efficient, productive work environment. You will play a critical role in employee onboarding and offboarding, workplace maintenance, inventory management, and administrative coordination.

If you enjoy solving problems, managing multiple responsibilities, and working in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Manage the complete lifecycle of laptops, desktops, accessories, and IT assets, including procurement, allocation, repairs, AMC coordination, and disposal.
• Handle employee onboarding and offboarding by provisioning user accounts, configuring systems, and managing access across Google Workspace, Slack, ScaleFusion, and other business applications.
• Provide first-level hardware and software troubleshooting support to employees.
• Maintain office IT infrastructure including Wi-Fi, LAN connectivity, printers, scanners, biometric devices, meeting room equipment, and conferencing systems.
• Monitor IT inventory, software licenses, warranty records, and asset documentation.
• Coordinate with external IT vendors for hardware procurement, repairs, networking, and AMC services.
• Ensure compliance with company IT security policies and maintain accurate IT documentation.
• Coordinate with housekeeping, security personnel, facility management teams, and maintenance vendors.
• Manage office supplies, stationery, pantry inventory, and consumables while ensuring timely replenishment.
• Coordinate office seating arrangements, workstation setup, meeting rooms, and visitor management.
• Handle vendor management, purchase requests, quotations, invoices, and service agreements for office operations.
• Track office expenses, maintain administrative records, and assist in budget monitoring.
• Coordinate courier services, office deliveries, and document dispatch.
• Ensure smooth functioning of office utilities, internet services, access cards, and other workplace facilities.
• Support emergency preparedness activities and coordinate with building management whenever required.

Skills & Qualifications

• Bachelor's degree in any discipline.
• 3–5 years of experience in IT Support, IT Administration, Office Administration, Workplace Operations, or a similar role.
• Hands-on experience with Google Workspace, Slack, ScaleFusion (or any Mobile Device Management platform), Microsoft Office, and Windows operating systems.
• Good understanding of desktop hardware, networking basics, printers, and office IT infrastructure.
• Experience coordinating with hardware vendors, facility vendors, and service providers.
• Strong knowledge of office administration processes and workplace management.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Ability to prioritize multiple tasks in a dynamic work environment.
• Basic knowledge of procurement processes, inventory management, and vendor coordination will be an added advantage.

Preferred Skills

• Experience working in startup or fast-paced organizations.
• Knowledge of workplace security and IT asset management.
• Familiarity with ERP/Admin tools and ticketing systems.
• Exposure to facility management and workplace operations.
• Strong documentation and reporting skills.

About KUKU

Founded in 2018, KUKU is India’s leading storytelling platform, offering a vast digital library of audio stories, short courses, and microdramas. KUKU aims to be India’s largest cultural exporter of stories, culture, and history to the world with a firm belief in "Create In India, Create For The World".

We deliver immersive entertainment and education through our OTT platforms: Kuku FM, Guru, Kuku TV, and more. With a mission to provide high-quality, personalized stories across genres in entertainment, spanning multiple formats and languages, KUKU continues to push boundaries and redefine India’s entertainment industry.

Website: www.kukufm.com

Android App: Google Play

iOS App: App Store

LinkedIn: KUKU

Skills: wifi support,software troubleshooting,ios,ai tools,vendor management,it infrastructure,windows,cloud support,google workspace,software-defined networking,mobile device management,it support,scalefusion,workplace management,ticketing systems,mac,lan,it asset management