Senior IT Support Engineer

Elixr Labs; Thiruvananthapuram; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Elixr Labs in Trivandrum, Kerala, seeks a Senior IT Support Engineer with 6+ years in desktop support, IT infrastructure, Azure cloud support and network troubleshooting to maintain a secure, reliable enterprise IT environment onsite.

You will deliver L2/L3 support for desktops and servers, manage Windows Server, Active Directory, Group Policy, Microsoft 365, and network devices; implement patches, security controls, and incident response, while mentoring L1 staff and coordinating with

Qualifications

• Strong experience in Windows Server administration and end-user support.
• Hands-on experience with Microsoft Azure (VMs, Storage, Networking).
• Experience in Microsoft 365 administration.
• Expertise in Active Directory and Group Policy management.
• Solid understanding of networking fundamentals (DNS, DHCP, VPN).
• Experience with routers, switches, and firewalls troubleshooting.
• Basic cybersecurity principles and best practices knowledge.
• Knowledge of virtualization technologies such as Hyper‑V and VMware.
• Experience with endpoint management tools (Intune or similar).
• Good knowledge of IT ticketing systems and remote support tools.
• Knowledge of PowerShell scripting and automation.

Responsibilities

• Deliver L2/L3 support for desktops, servers, and enterprise applications, ensuring high availability and performance.
• Manage Windows Server, Active Directory, and Group Policies, onboarding/offboarding and end-user support.
• Support and manage SaaS applications, including Microsoft 365.
• Manage and maintain network infrastructure (routers, switches, Wi-Fi) across office locations.
• Configure and manage firewall solutions, including policy configuration and access control.
• Handle IP management, VLANs, DNS, DHCP, and troubleshoot network issues.
• Manage storage (NAS) and backup systems, including data migration and recovery validation.
• Ensure security and compliance by patching, vulnerability remediation, endpoint protection, and access reviews.
• Monitor systems, incident management, RCA, and SLA adherence.
• Manage vendors/procurement, solution evaluation and POCs.
• Maintain technical documentation (SOPs, diagrams, knowledge base) and support audit requirements.
• Mentor L1 team members, drive knowledge sharing, and act as escalation point.
• Collaborate with stakeholders across teams for effective engagement and communication.

Skills

Windows Server admin

End-user support

Azure cloud (VMs, Storage, Networking)

Microsoft 365 administration

Active Directory & Group Policy

Networking fundamentals (DNS, DHCP,VPN

Routers/Switches/Firewalls

Cybersecurity basics

Virtualization (Hyper-V, VMware)

PowerShell scripting/automation

IT ticketing/remote support tools

Tools

Hyper‑V

VMware

Intune

PowerShell

Job description

We are seeking a skilled and motivated Senior IT Support Engineer with 6 plus years of experience in desktop support, IT infrastructure management, Azure cloud support, and network troubleshooting. The ideal candidate will have hands‑on experience supporting enterprise IT environments, resolving technical issues, and maintaining a secure and reliable IT infrastructure.

Required Immediate Joiners

What You Will Work On

• Deliver L2/L3 support for desktops, servers, and enterprise applications, ensuring high availability and performance
• Manage Windows Server, Active Directory, and Group Policies, ensuring smooth user onboarding, offboarding, and end‑user support
• Support and manage SaaS applications, including Microsoft 365
• Manage and maintain network infrastructure (routers, switches, Wi‑Fi) across office locations
• Configure and manage firewall solutions, including policy configuration, monitoring, and access control
• Handle IP management, VLANs, DNS, DHCP, and troubleshoot network issues
• Manage storage (NAS) and backup systems, including data migration, capacity planning, and recovery validation
• Ensure security and compliance by managing patching, vulnerability remediation, endpoint protection, and conducting regular access reviews
• Monitor systems and handle incident management, root cause analysis (RCA), and SLA adherence
• Manage vendors, procurement, including solution evaluation and POCs
• Maintain technical documentation (SOPs, architecture diagrams, knowledge base) and support audit requirements
• Mentor L1 team members, drive knowledge sharing, and act as an escalation point
• Collaborate with stakeholders across teams, ensuring effective stakeholder engagement and communication

We are seeking a skilled and motivated Senior IT Support Engineer with 6 plus years of experience in desktop support, IT infrastructure management, Azure cloud support, and network troubleshooting. The ideal candidate will have hands‑on experience supporting enterprise IT environments, resolving technical issues, and maintaining a secure and reliable IT infrastructure.

Job Location - Trivandrum , Onsite

Required Immediate Joiners

What You Will Work On

• Deliver L2/L3 support for desktops, servers, and enterprise applications, ensuring high availability and performance
• Manage Windows Server, Active Directory, and Group Policies, ensuring smooth user onboarding, offboarding, and end‑user support
• Support and manage SaaS applications, including Microsoft 365
• Manage and maintain network infrastructure (routers, switches, Wi‑Fi) across office locations
• Configure and manage firewall solutions, including policy configuration, monitoring, and access control
• Handle IP management, VLANs, DNS, DHCP, and troubleshoot network issues
• Manage storage (NAS) and backup systems, including data migration, capacity planning, and recovery validation
• Manage Microsoft Azure (Azure AD, virtual machines, access control)
• Ensure security and compliance by managing patching, vulnerability remediation, endpoint protection, and conducting regular access reviews
• Monitor systems and handle incident management, root cause analysis (RCA), and SLA adherence
• Manage vendors, procurement, including solution evaluation and POCs
• Maintain technical documentation (SOPs, architecture diagrams, knowledge base) and support audit requirements
• Mentor L1 team members, drive knowledge sharing, and act as an escalation point
• Collaborate with stakeholders across teams, ensuring effective stakeholder engagement and communication

Requirements

The skills and qualifications you'll need

• Strong experience in Windows Server administration and end-user support
• Hands‑on experience with Microsoft Azure (VMs, Storage, Networking)
• Experience in Microsoft 365 (Office 365) administration
• Expertise in Active Directory and Group Policy management
• Solid understanding of networking fundamentals, including DNS, DHCP, and VPN
• Experience in managing and troubleshooting routers, switches, and firewalls
• Basic understanding of cybersecurity principles and best practices
• Knowledge of virtualization technologies such as Hyper‑V and VMware
• Experience with endpoint management tools (e.g., Intune or similar solutions)
• Good knowledge of IT ticketing systems and remote support tools
• Knowledge of PowerShell scripting and automation