Senior Insurance Process Consultant

Persistent; Pune District; Hybrid; INR 1,200,000 - 2,300,000; Full time

Benefits offered by this job

Hybrid work

Annual health check-ups

Education sponsorship

Long service awards

Ergonomic office setup

Disability friendly workplace

Job summary

Persistent invites applications for an experienced Process/Domain Consultant with strong expertise in US Personal, Auto, and Home Insurance to support a strategic policy rewrite and automation initiative in Pune. You will translate business requirements into actionable solutions and collaborate with RPA delivery teams.

You will lead workshops, document AS-IS and TO-BE processes, define user stories, and ensure alignment with stakeholders.

Qualifications

• 5-8 years experience in Process Consulting, Business Analysis, Insurance Consulting, or similar roles.
• Strong domain expertise in US Personal, Auto, and Home Insurance.
• Hands-on experience in policy rewrite, modernization, migration, or insurance transformation initiatives.
• Strong understanding of policy administration processes and insurance operations.
• Excellent process mapping and documentation skills, including AS-IS and TO-BE workflows.
• Experience documenting business rules, decision points, exception handling scenarios, and process dependencies.
• Good understanding of RPA concepts, automation suitability assessments, and rule-based process automation.
• Proven experience working directly with business stakeholders, clients, and leadership teams.
• Demonstrated leadership experience managing analysts or coordinating cross-functional teams.
• Experience working in Agile environments using tools such as JIRA and Confluence.

Responsibilities

• Understand, analyze, and document legacy insurance policy rewrite processes, including business rules, workflows, decision points, and exceptions.
• Map end-to-end policy lifecycle processes, including issuance, endorsement, cancellation, renewal, and policy rewrite activities.
• Lead business workshops and requirement-gathering sessions with client stakeholders, subject matter experts, and leadership teams.
• Define and document business requirements, user stories, process flows, and acceptance criteria.
• Act as the primary liaison between business users, solution architects, and UiPath delivery teams.
• Collaborate with RPA teams to clarify process logic, exception scenarios, and automation feasibility.
• Support User Acceptance Testing (UAT) activities and validate business requirements against delivered solutions.
• Conduct process assessments and identify opportunities for automation and operational efficiency.
• Ensure proper documentation of AS-IS and TO-BE business processes.
• Lead and coordinate analysts and cross-functional teams to ensure timely delivery and stakeholder alignment.
• Manage client communication and provide regular updates on project progress, risks, and dependencies.

Skills

Leadership

Stakeholder management

Process mapping

Business analysis

Analytical thinking

Communication

Problem solving

Documentation

Tools

JIRA

Confluence

Job description

About Position

We are looking for an experienced Process/Domain Consultant with strong expertise in US Personal, Auto, and Home Insurance to support a strategic policy rewrite and automation initiative. The ideal candidate will play a critical role in understanding legacy insurance processes, translating business requirements into actionable solutions, and collaborating with business stakeholders and RPA delivery teams to drive successful modernization outcomes. This role requires strong domain knowledge, leadership capability, and experience working in policy administration transformation programs.

• Role: Senior Insurance Process Consultant UiPath & Policy Modernization
• Location: Pune
• Experience: 5 to 8 Years
• Job Type: Full-Time Employment

What You'll Do

• Understand, analyze, and document legacy insurance policy rewrite processes, including business rules, workflows, decision points, and exceptions.
• Map end-to-end policy lifecycle processes, including issuance, endorsement, cancellation, renewal, and policy rewrite activities.
• Lead business workshops and requirement-gathering sessions with client stakeholders, subject matter experts, and leadership teams.
• Define and document business requirements, user stories, process flows, and acceptance criteria.
• Act as the primary liaison between business users, solution architects, and UiPath delivery teams.
• Collaborate with RPA teams to clarify process logic, exception scenarios, and automation feasibility.
• Support User Acceptance Testing (UAT) activities and validate business requirements against delivered solutions.
• Conduct process assessments and identify opportunities for automation and operational efficiency.
• Ensure proper documentation of AS-IS and TO-BE business processes.
• Lead and coordinate analysts and cross-functional teams to ensure timely delivery and stakeholder alignment.
• Manage client communication and provide regular updates on project progress, risks, and dependencies.

Expertise You'll Bring

• 58 years of experience in Process Consulting, Business Analysis, Insurance Consulting, or similar roles.
• Strong domain expertise in US Personal, Auto, and Home Insurance.
• Hands-on experience in policy rewrite, modernization, migration, or insurance transformation initiatives.
• Strong understanding of policy administration processes and insurance operations.
• Excellent process mapping and documentation skills, including AS-IS and TO-BE workflows.
• Experience documenting business rules, decision points, exception handling scenarios, and process dependencies.
• Good understanding of RPA concepts, automation suitability assessments, and rule-based process automation.
• Proven experience working directly with business stakeholders, clients, and leadership teams.
• Demonstrated leadership experience managing analysts or coordinating cross-functional teams.
• Experience working in Agile environments using tools such as JIRA and Confluence.
• Strong communication, problem-solving, analytical, and stakeholder management skills.
• Experience supporting testing, validation, and deployment activities.

Benefits

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."