P&C Insurance - (Senior Engagement Manager)

Capgemini; Dadri; On-site; INR 250,000 - 500,000; Full time

Job summary

Capgemini in India seeks a senior leader with extensive P&C Auto US insurance experience to oversee a 200+ member team delivering complex backend processes and end-to-end value chain management.

The role requires mentoring, strategic planning, stakeholder communication, and risk/compliance reporting, with emphasis on process improvements and executive-level collaboration.

Qualifications

• 16+ years’ experience in the P&C Auto US insurance industry.
• Deep knowledge of P&C Insurance value chain and sub processes.
• Experience managing large teams (200+ members) and complex back-end workflows.
• Proficient in policy administration processes, underwriting support, claims and compliance.
• Strong analytical, reporting and executive communication skills.
• Proven track record in process improvements and driving outcomes.

Responsibilities

• Lead a 200+-member team including SMEs, leads and managers.
• Monitor performance and mentor mid-management in complex scenarios.
• Strategically plan team structures for better business outcomes.
• Prepare executive dashboards and client reports.
• Coordinate with sales and solutions teams on new business deals.
• Report risks and compliance matters promptly.
• Communicate leadership messaging and drive account mining.

Skills

P&C Auto US insurance

Value chain understanding

Triaging Process

Underwriting Support

Policy quote generation

Policy amendments

Claims processing

Compliance

Data analysis

Reporting

Process improvement

multitask

Team leadership

Executive communication

Tools

MS Excel

MS Word

PowerPoint

Job description

The incumbent should have extensive experience in Property & Casualty Insurance incl. Auto Insurance and should be well versed with the business terminologies of P&C Insurance in US. The position is for someone who has managed a 100 - 200 member teams, delivering successful outcomes in complex backend processes in P&C insurance. The incumbent should be very well versed with end-to-end P&C Insurance Value chain.

Primary Responsibilities

• Handle a team of 200+-member team, including SMEs, leads and managers
• Effectively monitor the team's performance
• Mentor team and middle management in complex and business situations
• Should be to strategically plan team structures for better business outcomes
• Track team's performance through intelligent reporting
• Resolve team’s issues in a timely manner and motivate team to deliver in a highly complex and dynamic environment
• Should be able to convey leadership messaging
• Growth centric approach and continue to do account mining
• Should be in position to manage P&L for the manage account
• Able to work in complex environments and should be able to multitask
• Prepare executive dashboards for monthly and client reporting
• Be able to prepare and run presentations in boardroom, Executive presence
• Track and report Risk and Compliance matters promptly
• Excellent leadership, facilitation and conflict resolution
• Excellent in logical and reasoning skills, ability to analyse the requirements
• Be innovative, open minded and progressive in thinking
• Can coordinate and do follow ups with stakeholders and the executive level
• Excellent communication skills, both written and verbal
• Provide extended support to our Sales and Solutions teams in new business deals
• Respond to RFP/RFIs
• Should be a competent user of MS Office including Word, Excel, PowerPoint, SharePoint, Teams and Outlook
• Understands the business use of automations methodologies like – RPA/AI/Gen AI

Required Skills

• 16+ years’ experience in the P&C Auto US insurance industry
• Should have managed and have good knowledge of the P&C Insurance incl. Auto value chain and its sub processes including and not limited to –
• Triaging Process, Underwriting Support and Policy quote generation, Policy Amendments, Claims Processing, Compliance, Data Analysis and Reporting
• Process Improvement: Identified opportunities for process enhancements within policy administration workflows, implementing innovative solutions to improve efficiency and accuracy leveraging new technologies
• Ability to multitask and handle multiple work types
• Ability to adapt quickly in a fast-paced, ever-changing environment
• Experience working with customers digitally
• Good understanding of business finance
• Superior and demonstrated ability to communicate clearly, professionally, and effectively in writing
• Ability to apply initiative and judgment to define and perform complex tasks and see the bigger picture
• Excellent team player; proven ability to apply innovative ideas and critical thinking

Qualifications:

• Excellent communication skills – verbal and written
• Good understating of MS tools – Excel, Word & PowerPoint
• Problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to handle sensitive and confidential information with integrity