Senior Infrastructure Specialist

Getege EdTech Pvt. Ltd.; Hyderabad; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

An innovative technology firm is seeking a Senior Infrastructure Specialist to support Modern Workplace platforms for global clients. This onsite role in Hyderabad focuses on Microsoft 365, SharePoint, and Windows 11, ensuring proactive incident prevention and delivering change. Candidates should have strong skills in automation, IT support, and client-facing roles. This position also involves mentoring junior staff and utilizing tools like PowerShell and ServiceNow to streamline operations.

Qualifikationen

• Experience with Microsoft 365, especially SharePoint and security management.
• Strong troubleshooting skills with Windows 11.
• Ability to create automations using PowerShell.
• Familiarity with governance tools for SharePoint management and incident management.

Aufgaben

• Monitor platform health to prevent incidents.
• Provide professional IT support and perform daily housekeeping.
• Coach junior specialists and serve as a technical escalation point.
• Drive root cause analysis to eliminate recurring issues.
• Create PowerShell automation scripts for repetitive tasks.
• Plan and implement production changes through root-to-live environments.
• Coach and mentor junior specialists and act as technical escalation point.

Kenntnisse

Microsoft 365 Suite: SharePoint Online

Windows 11 support

PowerShell scripting

Incident/problem/change management with ServiceNow

Client-facing IT support

Tools

AvePoint

Sharegate

Dynatrace

JIRA

Confluence

JIRA

Confluence

Jobbeschreibung

We are seeking Senior Infrastructure Specialists to support Modern Workplace platforms for global enterprise clients. Work onsite as subject matter experts for M365, SharePoint, Windows 11 support, proactive incident prevention, and change delivery across Hyderabad and UK hub sites.

Responsibilities

• Monitor platform health proactively to prevent incidents and disruptions
• Perform daily housekeeping, health checks, service requests
• Provide professional IT support with first-time fixes and empathy
• Drive root cause analysis to eliminate recurring issues
• Create PowerShell automation scripts for repetitive tasks
• Plan/implement production changes through root-to-live environments
• Coach/mentor junior specialists and act as technical escalation point

Required Technical Skills

• Microsoft 365 Suite: SharePoint Online, SharePoint 2016, security/tenant management
• OS: Windows 11 support and troubleshooting
• Automation: PowerShell scripting for task automation
• Governance Tools: AvePoint, Sharegate (SharePoint management)
• Service Management: ServiceNow (incident/problem/change)
• IT Support: Client-facing support across remote/office users

Nice-to-Have Skills

• Monitoring: Dynatrace (monitor updates), Nexthink data analysis
• Atlassian: JIRA, Confluence for project tracking
• Advanced M365: Evergreen change implementation from Microsoft communications

Skills: automation,escalation,it,microsoft,management,office,sharepoint,powershell